Monkton Business Park, Hebburn, Tyne and Wear
At ITC Service we aim to recruit highly motivated, driven, client-focused individuals who want to continue training, learning and developing in an ever-changing IT environment.
We look for team players who, like the rest of our team, always go the extra mile for our clients.
ITC Service has a reputation for going ‘above and beyond’ and we look for team members with a ‘can do’ attitude. For us attitude and drive are critical.
We promote personal development and training as we are willing to fund further training and qualifications to develop the technical skills of our team members.
We have a fantastic team and we aim to only recruit those who will contribute and embrace the team spirit.
Though this role is listed as ‘Marketing Assistant’. I’d like to state that this is open to more than JUST marketing assistants. If you have a little more than average (or a lot!) more experience. Please still get in touch!
ITC Service has grown at a rapid pace over the last few years in particular – all based on personal recommendation and an exceptional reputation.
2022 marked the dawn of a new era where we switched our sights to pro actively marketing the business and starting to build our own in house marketing team, rather than simply allowing our clients to find us. Why not shout about what a great service we offer?
Things have really taken off already and we need to grow the team to accommodate not only our own marketing activities but also assist our clients with their marketing plans and projects.
This is an exciting time to join a small but growing team. There is a lot of scope within this team for development, progression and continued learning and development.
Ideally we are looking for someone who has some digital marketing experience, an interest in IT/tech and a lot of motivation to support this new and growing team.
*This is a hybrid role. It would be of benefit for the new team member to have some time in the office with the team during the initial stages of their employment with us (1st 3 months). There will of course be flexibility to work in a hybrid capacity once established*
The digital marketer will be involved in:
Managing ITC’s social media accounts directly and via HubSpot, creating engaging and industry relevant posts as well as managing sponsored content campaigns to improve brand awareness and drive traffic to the website.
Liaising with our sales teams to create and promote customer success stories and testimonials.
Creating and developing marketing collateral including flyers and other postal materials.
Maintain and updating the website in line with SEO whilst identifying onsite improvements for content.
Sending regular email campaigns to existing and prospective customers. Creation of landing pages and associated metrics
Supporting development of the Customer Relationship Management System (CRM), ensuring campaigns are accurately tracked.
Coordinating photography and video content
We are a fantastic team! Ok, we are biased, but really – there’s a fantastic vibe at ITC Service. Our main HQ at Monkton is a great place to work; with funky artwork, lots of space and easily accessible from around the North East.
The company began with two founding directors and now is 30 staff strong. We have an exceptionally high staff retention rate and we are very selective in our recruitment process. We don’t want our clients dealing with a new engineer each time they call; long-term relationships and partnership is key to how we operate.
The team is a mix of administrative staff, 1st, 2nd and 3rd line IT engineers, account managers and not forgetting our fantastic apprentices. Our engineers have their own specialist areas and there is no IT issue that can defeat the team!
We are a sociable team, we get on, we work exceptionally hard and we have fun. We consume a lot of coffee and cake doesn’t last very long at our HQ!
Due to our ongoing growth we occasionally have employment opportunities which are found below.
Our recruitment process involves an initial written application, a first round of interviews with our Service Desk Manager and a Team Leader and a final interview and technical written task with our Directors.
We recognise that career development is important to our staff, we offer staff ongoing training and opportunities for skill development; this is monitored and coordinated through 6 monthly staff appraisals. There is also scope for career progression within the team.
We are extremely proud of our apprenticeship programme. Offering local young people a fantastic kick-start to their career. We have apprenticeship opportunities in IT, marketing and business administration. All of our apprentices have secured full-time employment with us on completion of their training.
Just write down some details and our fantastic team members will be in touch.