Keeping your devices up and running Proactive Monitoring
Errors and updates can happen before you know it. That’s why our dedicated and discrete Proactive Monitoring team work hard to ensure your IT is trouble free.
24/7 Monitoring Of Your Devices
Maximise your uptime with our dedicated Proactive Monitoring team.
ITC Service operates approximately 90 live monitors that continuously maintain servers and devices 24/7, all year round. In the event of an issue, our Proactive Monitoring software does more than just send a generic message. It is designed to autonomously address and resolve as much IT support problems as possible.
Proactive monitoring helps with the following:
- Rapid resolution of server issues, minimising unplanned business downtime.
- Automated correction of common administrative errors.
- Concise logging of faults, allowing our monitoring systems to lean and adapt to your unique infrastructure
- Enhanced Cyber Security, ensuring no unpatched, unsafe applications are on your devices.
ITC Service's Proactive Monitoring Workflow
1
24/7 Monitoring – We monitor all devices 24 hours a day 7 days a week to ensure If an error happens we know about it
2
Auto Fixes – When our system detects a fault or an error with a device our automated system deploys a set of fixes that troubleshoot and solve the problem
3
Proactive Monitoring Team – If the automated fix does not work the call then goes to our quick fix team who are specially trained to get you up and running as soon as possible.
4
Analysis and Review – After the fix is deployed we analyse and show what went wrong and put measures in place to stop it happening again
5
Updating The Customer – We make sure to be as transparent as possible with our customers. Everything we know you will too. No techy jargon!
6
Customer Success – After all is said and done we like to check in to make sure that the fixes we put in place are holding, and you are happy with our work. Customer satisfaction is key!
Providing Robust Connectivity Solutions Since 2006
Don't just take our word for it:
ITC Service was founded in 2006 with one goal in mind, to provide outstanding IT Support for businesses in the North East and beyond.
A very approachable and welcoming team from logging a ticket to resolving any issues reported.
Northern Elevator Limited
Everyone at ITC is amazing, so helpful, friendly and nothing is too much trouble.
Northern Rights
April Statistics
For transparency, each month we share our statistics for the world to see
Net Promoter Score
91.5
Customer Satisfaction
99.8
% Average Call Wait Time
8.8
s Your questions, answered.
Being Proactive means we tell YOU, Being Reactive means YOU tell us
What Is Proactive Monitoring?
Proactive Monitoring is an extra pair of eyes on all of your devices and servers making sure that they stay up to date with any updates and fixing any errors that occur straight away
Is it truly 24/7
Yes! We have 90 live monitors checking for errors and updates 24/7. and it doesn’t stop there if an error is detected it doesn’t just alert us, it tries to automatically fix it!
What is the benefit of Proactive Monitoring
Utilising Proactive monitoring will allow your company to grow and expand while keeping your mind free of the worries linked to server and software errors, allowing you to concentrate on your business and leave the tech stuff to us!
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