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Business Telephony you can rely on

Hosted telephony is the future of business communications. Stay ahead of the game with our streamlined telephony solutions.

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Telephony Solutions that grow with you

Business telephony and communications have been integral to ITC Service’s journey as a trusted IT support provider. As accredited partners of Gamma and 3CX, we guarantee the right solution for your business, no matter its size.

Stay ahead of the 2027 ISDN switch-off by making the switch to hosted telephony with ITC Service today.

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What the PSTN Switch off Means for you

BT are shutting down legacy PSTN infrastructure.  This is Technology that many businesses still rely upon.  PSTN stands for Public Switched Telephone Network and it’s the traditional network that’s handled phone communication since the late 1800s.

The Big Switch Off (ISDN/PSTN) sounds like it’s far away, but we know how time can sneak up.  With the averaging telephony contract length of 3 years, be sure you’re choosing a solution that will last and grow with your business.

Time Until UK ISDN Switch Off

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Hours
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Telephon. IT Support for all your needs.

Whether you require ongoing IT management or assistance with a specific technical challenge, we’re here to help. Our expert team provides tailored services and solutions, ensuring your business has the right technology in place to thrive.

Full Maintenance

Our comprehensive Full Maintenance service ensures your business runs smoothly with both onsite and remote support. Gain instant access to our dedicated service desk for prompt assistance and peace of mind.

Remote Support

Ideal for businesses that require only remote assistance, our Remote Support service addresses and resolves many issues quickly and efficiently without the need for onsite visits.

Consultancy

Whether you need expert advice or one-off project work, our Consultancy service provides tailored solutions to help your business thrive. Benefit from our extensive experience and industry insights.

Telephony solutions for all business sizes

1

Scalable

All our telephony solutions are designed to be scalable, offering flexible pricing plans to accommodate businesses of all stages in growth.

2

Flexible

While deskphones are still preferred among many businesses. Our communication solutions all offer mobile integration for remote calling.

3

Dependable

We partner with the best. Our focus is to provide businesses with robust telephony solutions. Regardless of size.   With options for 24/7 support.

Since 2006

Don't just take our word for it:

ITC Service was founded in 2006 with one goal in mind, to provide Outstanding IT Support for businesses in the North East and beyond.
A very approachable and welcoming team from logging a ticket to resolving any issues reported.

Northern Elevator Limited

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Everyone at ITC is amazing, so helpful, friendly and nothing is too much trouble.

Northern Rights

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Our Impactful Metrics

Monthly, we share our service desk results with world-class NPS.

Net Promoter Score

91.5

Customer Satisfaction

99.8
%

Average Call Wait Time

8.8
secs

Your questions, answered.

Solid Telephony is the Backbone of Modern Business

How does hosted telephony work? Hosted telephony uses the same LAN network as office Internet and automatically connects to the IP network. Using the same methods to pass information as the Internet, hosted telephony utilises a router to communicate actions with your associated IP network.
Fibre to the premises (FTTP) provides an internet connection over fibre delivered directly to your business and provides a high-speed, reliable and affordable connectivity option. Because connectivity is delivered by fibre technology rather than copper, dedicated speeds of up to 1Gbps Down and 115Mpbs up are available depending on your business requirements.
  • Mobility and Scalability.
  • Integration with Current Infrastructure. 
  • The Transmission of Multimedia Content. 
  • Good on Data, Great on Bandwidth. 
  • Significantly Lower Costs.
Ethernet Internet Connectivity allows highly reliable, secure, and fast dedicated data connection. It is delivered over a fibre connection, with network health monitoring provided as a standard. With options over a choice of dedicated 100Mbps or 1Gbps circuit, you have a choice of speeds ranging from 10Mbps ranging up to 1Gbps depending on your requirements to ensure all your business internet connectivity needs are taken care of, whether that be internet browsing, streaming, uploading big data or voice over IP requirements, or a combination of all at once.
With hosted VoIP, your IP phone sends digital data over the internet to your provider. Your provider handles the routing of calls, call queues, and everything else in the cloud. You can also use SIP trunking to connect a legacy IP PBX to a modern VoIP provider to take advantage of missing features.

IT doesn't have to cost the earth

ITC Service was founded with sustainability in mind.  Driven by our Technical Directors vision to hit carbon neutrality by 2025.

ITC Service a now proud to have a solar array capacity of 46kw, a advanced hardware recycling scheme, 100% electric vehicle fleet, and more. 

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Our Solutions

Providing award winning IT Support, with a 98% client retention rate over 18 years of operation. ITC Service will help you reach your full IT potential.

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IT Support

We love helping businesses reach new levels of IT proficiency through class-leading technology and service. Giving your business the freedom to thrive
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Hardware

Save money by only investing in reliable hardware you need. Simplify the procurement process and optimise your technology investments with our hardware supply solutions.
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Connectivity

Drive your business forward with reliable, high-speed connectivity that meets your organisation’s performance needs. Stay ahead and prepared for the 2027 Big Switch Off, ensuring uninterrupted operations.
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Communications

Transform the way your team collaborates and works with our advanced communications solutions. From telephony solutions to cloud workspaces. Distance is no longer a barrier to success.
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Cyber Security

Protect your business from digital threats with our comprehensive Cyber Security solutions. Safeguard your organisation’s future with expert support and our proactive security scoring methodology.

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Need IT help?

Call our award-winning support team on 0191 416 2002
North East Based IT Support Partner. Delivering world class managed technology services across the UK.

Main Office: 9 Merchant Court, Monkton Business Park South, Hebburn, NE31 2EX

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