IT Support that empowers growth
IT downtime costs UK businesses an average of £3.7 million a year. We specialise in helping small and medium-sized businesses grow by leveraging the power of technology, with the support of our award-winning service desk team.
100% CSAT Scores
90+ Net Promoter Score
Powered by Simplesat®
Tailored IT Support for SMEs
Whether you need comprehensive IT management or help with a specific technical issue, we’re here to support you. Our expert team delivers customised solutions, ensuring your business has the right technology to succeed. From resolving everyday challenges to driving long-term strategies, we provide flexible, scalable support tailored to your unique needs.
Flexible IT Support contracts for all your needs.
Full Maintenance
Remote Support
Consultancy
Our IT Support Process
1
Raise a ticket by phone, email, or through our easy-to-use client portal.
With an average call wait time of just 10 seconds, we guarantee you’ll receive the support you need in a timescale that delights, everytime.
2
Our dedicated Partner Care team directs your query to the right engineer, with many issues resolved on the spot.
You’ll stay informed every step of the way, from assignment to resolution, with timely updates throughout the process.
3
“Access your tickets anytime through our client portal, where you can view your assigned engineer and all relevant updates in one place.
Prefer a different way to stay informed? We communicate with you through your preferred method—using the portal is entirely optional.
4
Your dedicated engineer will focus entirely on resolving your issue, leveraging their expertise to meet the agreed SLA times.
We prioritise efficiency and transparency, keeping you updated throughout the process.
5
Once your query is resolved, your assigned engineer will communicate the ticket closure in our unique Problem, Context, Solution framework.
A ticket is never closed until it’s resolved.
6
After a ticket closure, our partner care team send an optional feedback form.
We utilise the results of this feedback form relentlessly, to improve our products and service delivery.
Providing a class leading service desk since 2006
Don't just take our word for it:
A very approachable and welcoming team from logging a ticket to resolving any issues reported. Couldn’t be happier with their support
Northern Elevator Limited
Everyone at ITC is amazing, so helpful, friendly and nothing is too much trouble. Highly recommended them to any business.
Northern Rights
January Statistics
For transparency, each month we share our statistics for the world to see
Net Promoter Score
Customer Satisfaction
Average Call Wait Time
IT doesn't have to cost the earth
ITC Service was founded with sustainability in mind. Driven by our Technical Directors vision to hit carbon neutrality by 2025
ITC Service a now proud to have a solar array capacity of 46kw, a advanced hardware recycling scheme, 100% electric vehicle fleet, and more.
Your questions, answered.
IT support is not about fixing computers, it's about empowering users.
What is IT Support?
How can IT Support benefit my business?
IT support services can benefit your business by ensuring that your IT systems are running efficiently and securely. They can help prevent downtime, improve productivity, protect sensitive data, and provide assistance when technical issues arise. Additionally, outsourcing IT support can save your business time and resources, allowing you to focus on your core operations. Get in touch, we’d be happy to talk you through it!
