IT Support 

Streamlining your business through expert IT Support

We love helping businesses reach new levels of IT proficiency through class-leading technology and service. Giving your business the freedom to thrive

Net Promoter Score of 90+

100% Customer Satisfaction

Free your business of IT troubles with class leading IT Support.

  • Strict, Rapid SLAs guarantee you don’t have to wait long for expert IT support
  • Our service desk operates 24/7, allowing you to get the support you need, whenever you need it.
  • Partners, not clients. We love to call the companies we work with partners, as we truly believe the relationship we build with you is a lasting one. 
  • Benefit from a team of industry specific experts who bring their knowledge to the table.
  • Improve your productivity: our dedicated proactive monitoring team works behind the scenes to ensure your systems are always running efficiently and consistently, minimising downtime and enabling your employees to work effectively without interruption. 
  • Benefit from scalability and flexibility. Your IT Support needs may change as your company grows. We will adapt to your changing needs, offering scalable solutions that accommodate your expansion. 
IT Support

Free your business of IT troubles with class leading IT Support.

At ITC Service, our strict, rapid Service Level Agreements (SLAs) ensure you never have to wait long for expert IT support. Operating 24/7, our service desk is always available, providing the support you need whenever you need it. We pride ourselves on treating the companies we work with as partners, fostering lasting relationships built on integrity, trust, communication, and service. Our team of industry-specific experts brings extensive knowledge to the table, enhancing the productivity of your business by minimizing downtime and enabling your employees to work efficiently without interruption.

Our proactive monitoring team works diligently behind the scenes to keep your systems running smoothly and consistently, further boosting productivity. As your business grows, your IT support needs may evolve, and we are here to adapt to those changes with scalable and flexible solutions. We offer customized support that can accommodate your expansion, ensuring that your IT infrastructure evolves seamlessly alongside your company. With ITC Service, you benefit from a dedicated team committed to maintaining optimal system performance and supporting your growth every step of the way.

Don't just take our word for it

Citizens Advice Gateshead
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Absolute pleasure dealing with both the initial handler and the fixer. Polite, professional and always no hesitation to call for support.
Northern Elevator Limited
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A very approachable and welcoming team from logging a ticket to resolving any issues reported.
Northern Rights
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Everyone at ITC is amazing, so helpful, friendly and nothing is too much trouble.
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Our Promise of Transparency

Every month, we post our service desk results for the previous month.  We use the industry standard Net Promotor Score™ to measure how delighted our partners are with the service we provide. Our NPS score is consistently above 70%, which is considered ‘World Class’.

December
2023 Statistics 

86.5

Net Promotor Score

98.8
%

Customer Satisfaction

10
seconds

Average Call Wait Time

2.80
hours

Average Time To Resolution

34.09
minutes

Average Time To Respond

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Our IT Support Process

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IT support is not about fixing computers, it's about empowering users.

Your questions, answered.

IT support refers to the services provided by professionals who assist individuals or organisations in resolving issues related to information technology (IT) such as computer hardware, software, network systems, and security. The goal of IT support is to ensure that technology functions smoothly and efficiently, and that users have the necessary knowledge and resources to use it effectively.

IT support services can benefit your business by ensuring that your IT systems are running efficiently and securely. They can help prevent downtime, improve productivity, protect sensitive data, and provide assistance when technical issues arise. Additionally, outsourcing IT support can save your business time and resources, allowing you to focus on your core operations. Get in touch, we’d be happy to talk you through it! 

A Service Level Agreement (SLA) is a contract between an IT support service provider and a client that outlines the expected level of service, including response times, availability, and performance metrics. SLAs are important because they set clear expectations for both parties, ensure that the provider is held accountable for delivering a high-quality service, and provide a basis for evaluating the provider’s performance.

On-site IT support involves having a technician physically present at your location to address IT issues. Remote IT support, on the other hand, involves providing assistance via phone, email, or remote desktop access. While on-site support can be beneficial for hardware-related issues, remote support is often more cost-effective and efficient for addressing software and network-related problems.

To choose the right IT support service provider for your business, consider factors such as their experience, range of services, response time, and pricing. Look for a provider with a proven track record of working with businesses similar to yours, and ensure that they can offer the specific services you require.  Read our IT Services buyers guide to find out more.

Our IT Support Solutions

IT Support

Flexible, powerful and industry leading IT Support capabilities which ensures we can help businesses of all sizes. Whether you already have an in house IT team or not.

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Cyber Security

Cyber Security should be at the forefront of every businesses agenda.  ITC Service have developed methods following industry leading practices to ensure your business is best placed to be secure.

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Communications

Business telephony and communications has been congruent to ITC Services history.  Now accredited Gamma and 3CX Partners, we promise that we can deploy the right solution for your business. 

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Connectivity

Stay connected. ITC Service have been a trusted connectivity provider in the UK since 2006.  Using a network that’s built on resilience and reliability. 

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Proactive Monitoring

Using tools that in-house teams typically don’t have access to. We are able to ensure your servers and networks stay secure, updated and online.

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Hardware

Save money by only buying the hardware you need, and the hardware that will last. Our hardware assurance service gives you the confidence you business needs.

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