ITC Service

Client Hub

Are you a current customer? Welcome to the client hub where you can raise tickets, initiate remote support and access the customer portal for easy ticket management.

When a technician asks to connect to your PC, please click the button below.​

Login to your Customer Portal Window to log or manage your support requests online.

Send an email to create a support ticket automatically and a technician will be in touch shortly.

The ITC Customer Portal

We’re excited to show our Customer Portal, an new way to submit new tickets and check up on existing tickets. Check out the demonstration produced by our very own Service Desk Dispatcher:

Should you have any questions about accessing the portal, just give us a call!

Play Video

Our Promise of Transparency

Every month, we post our service desk results for the previous month.  We use the industry standard Net Promotor Score™ to measure how delighted our customer’s are with the service we provide. Our NPS score is consistently above 85%, which is considered ‘World Class’.

2023 Statistics 


Net Promotor Score


Customer Satisfaction


Average Call Wait Time


Average Time To Resolution


Average Time To Respond


Embracing Change and Driving Adoption in the Digital Workplace

When: Wednesday 31st of July - 10am

Presented By: ITC Service & Illuminate Learning