ITC Service

Client Hub

Are you a current customer? Welcome to the client hub where you can raise tickets, initiate remote support and access the customer portal for easy ticket management.

When a technician asks to connect to your PC, please click the button below.​

Login to your Customer Portal Window to log or manage your support requests online.

Send an email to create a support ticket automatically and a technician will be in touch shortly.

The ITC Customer Portal

We’re excited to show our Customer Portal, an new way to submit new tickets and check up on existing tickets. Check out the demonstration produced by our very own Service Desk Dispatcher:

Should you have any questions about accessing the portal, just give us a call!

Our Promise of Transparency

Every month, we post our service desk results for the previous month.  We use the industry standard Net Promotor Score™ to measure how delighted our customer’s are with the service we provide. Our NPS score is consistently above 85%, which is considered ‘World Class’.

December
2023 Statistics 

86.5

Net Promotor Score

98.8
%

Customer Satisfaction

10
seconds

Average Call Wait Time

2.80
hours

Average Time To Resolution

34.09
minutes

Average Time To Respond

Webinar

Mastering your mailbox. Delivered by Illuminate training.

When: Wednesday 27th of March 10am

Presented By: ITC Service and Illuminate training