ITC Service
Client Hub
When a technician asks to connect to your PC, please click the button below.
Login to your Customer Portal Window to log or manage your support requests online.
Send an email to create a support ticket automatically and a technician will be in touch shortly.
The ITC Customer Portal
We’re excited to show our Customer Portal, an new way to submit new tickets and check up on existing tickets. Check out the demonstration produced by our very own Service Desk Dispatcher:
Should you have any questions about accessing the portal, just give us a call!
Our Promise of Transparency
Every month, we post our service desk results for the previous month. We use the industry standard Net Promotor Score™ to measure how delighted our customer’s are with the service we provide. Our NPS score is consistently above 85%, which is considered ‘World Class’.
Net Promotor Score
Customer Satisfaction
Average Call Wait Time
Average Time To Resolution
Average Time To Respond
Webinar
Copilot Lunch and Learn
When: Wednesday 23rd of October - 10am
Presented By: ITC Service & Giacom
