What makes us an exceptional IT support provider?

1. OUR EXPERIENCE AND METHODOLOGY

Armed with a wealth of experience within the field of IT, in 2006 Peter Anderson and Christopher Potts joined forces to form ITC Service LTD

From extremely humble beginnings and less than glamourous surroundings in the back of a workshop in Washington, ITC Service began to grow steadily but consistently. With a developing reputation for delivering an exceptional and reliable client centred approach to IT support, word began to spread around the Northeast and year on year the team grew and the client base diversified. 

The ethos of ITC Service has been key to the organic growth of the company. With a key focus on delivering a transparent, reliable service without bombarding clients with ‘techy jargon’, our work must always be client-centred and adaptable, treating every single client’s business as the unique entities that they are.  

2. PUTTING CUSTOMERS FIRST

ITC Service’s success is based on our core values – putting the customer first and avoiding bamboozling our clients with technological terminology.

The ethos of ITC Service has been key to the organic growth of the company. With a key focus on delivering a transparent, reliable service without bombarding clients with ‘techy jargon’, our work must always be client-centred and adaptable, treating every single client’s business as the unique entities that they are.  

ITC Service strives to be the friendly face of IT – real people who care about your business as much as you do and a service provider that will never let you down. We warmly welcome clients to visit us anytime, we consider ourselves part of your team and you part of ours.  

2. BUILDING OUR TEAM

ITC Service has grown year on year and now has a 45 strong team of staff across our two offices in Monkton and Cramlington. Every single member of our team is dedicated to delivering the best customer experience to all clients.  

We support over 450 businesses throughout the Northeast, nationally and internationally in all sectors – nothing is too much of a challenge and we deliver the same exceptional service to businesses regardless of their size, location and status.  

We are the IT lead in the Northeast Advanced Manufacturing Forum (AMF) and Northeast Automotive Alliance (NEAA) and have started to stack up a fair few awards (but we won’t bore you with that!).  

ITC now offer a full stack of IT & telephony solutions and can support clients anywhere, any time – ensuring IT never ever holds a business back.

We’re proud of what ITC Service has become, but we always strive to be better, always looking to grow and develop and to ensure we continue to deliver a first class service to our clients 24/7.  

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