About ITC Service – North East’s Award-Winning IT Support Provider

Who We Are

The History of ITC Service

From humble beginnings and less than glamorous surroundings in the back of a workshop in Washington, ITC Service began to grow steadily but consistently. With a developing reputation for delivering an exceptional and reliable client centred approach to IT support, word began to spread around the Northeast and year-on-year the team grew and the client base diversified.

The ethos of ITC Service has been key to the company’s organic growth. With a key focus on delivering a transparent, reliable service without bombarding clients with ‘techy jargon’, our work must always be client-centred and adaptable, treating every single client’s business as the unique people that they are.

"Our mission from day one has been to deliver a service that delights the customer. We spend every day taking steps to better our service delivery, and deliver the best IT Services in the region"

Christopher Potts

Technical Director

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2006 - 2010

The early years

Established in Feb 2006 ITC Service was formed by Christopher Potts and Peter Anderson. Both with a background in IT, they decided to form a company to assist other SMEs with their IT requirements with a focus on a reliable quality service. Initially working from a small section of a client's office in Hutton Close, Washington – QFSL remain a client to this day. Hutton close was our home for 2 years and whilst our office space was small it allowed the employment of 3 staff – an account manager, a part-time admin worker and an engineer. Two of the original three employees remain employees now, 17 years on!

2006 - 2010

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2010 - 2017

Needing more space

We needed a home to call our own and in 2010 moved to an industrial unit in Swan Road, Washington. We found Washington to be an ideal location for accessing key locations within the northeast quickly – allowing us to continue to deliver a super efficient service to our clients.

Our team again grew steadily to a team of 10 and our first venture into apprenticeships began in 2015. We now have an established apprenticeship programme across multiple disciplines. By 2016 our team was 18 strong and the office (which was notoriously ‘cosy’ and had no natural light) was no longer sufficient to meet our needs.

2010 - 2017

2017 - 2019

A Bright Future

In 2017, we moved into our current headquarters, in Hebburn. Located in Monkton Business Park it was an ideal location for staff to commute to, providing adequate parking and public transport links.

Being based in Hebburn allowed us to be closer to many of the clients we already support.

2017 - 2019

2023

Solar install and Office Refurbishment

In 2023, we underwent a huge office refurbishment. Consisting of a 43KW solar installation, a renovation of the downstairs kitchen and new modern meeting rooms.

Interesting fact! 95% of the work completed to the refurbishment was conducted by members of the ITC Service team... talk about a diverse skill set!

2023

2024-Now

Supporting the community & Sustainability

Sustainability and community engagement is important to ITC Service. 2024 brought the addition of other sustainability efforts, such as a swap to only using electric vehicles & developing our remote services

Our effort was recognised by Invest South Tyneside by awarding us the 'Sustainability Champions' award.

2024-Now

Our Ethos

I

Integrity

Our conduct is always honest, responsible, and deserving of respect. We do what is right, especially when it is difficult. Acting in our clients’ best interests first and always. We strive to make a positive impact in every interaction.

T

Trust

Is the currency that empowers us to build strong relationships, foster collaboration, and drive innovation. It is the assurance that when we make commitments, we follow through.

C

Communication

We recognise the power of effective communication, and listen as much as we speak. We encourage honest feedback and look for continuous improvement in our communications skills and processes.

Management and Team

Founder, Director & Owner

Christopher

Finance Director

Louise

Co-Founder

Peter

Workshop Manager

Jamie

Service Desk Manager

Godfrey

Operations Manager

Adam

Our Solutions

Providing award winning IT Support, with a 98% client retention rate over 15 years of operation. ITC Service will help you reach your full IT potential.