Cyber Security that works

Cyber threats can place immense pressure on businesses, causing stress. Protecting your business from these threats is no longer a choice—it’s a necessity. At ITC Service, we deliver comprehensive cyber security solutions tailored to defend your business from a wide array of risks, safeguarding your data, reputation, and daily operations.

100% Success in ISO 27001 to date

Cyber Security Solutions for all Business Sizes

At ITC Service, we deliver layered security solutions to protect your business from every angle. From email filtering to 24/7 Managed Detection and Response (MDR), and Security Scoring to evaluate risks. Our security education services also empower your staff to stay vigilant and secure.

We also guide businesses through achieving certifications like Cyber Essentials, Cyber Essentials Plus, and ISO 27001, ensuring compliance and helping you win new business.

Cyber Security - ITC Service

Three Core Pillars of Cyber Security

Cyber Security is a complex and ever-evolving field, and business owners or internal tech teams can’t be expected to handle it all. Since 2006, security has been at the heart of what we do. Let ITC Service take care of your cyber security, so you can focus on driving your business forward.

Prevention

The first step in any robust Cyber Security strategy is protecting your digital boundaries. This means deploying essential tools such as firewalls, Endpoint Protection, and Multi-Factor Authentication (MFA) to keep attackers out. Prevention is about staying ahead of potential threats by securing your systems, educating your users, and ensuring your defences are always up to date.

Detection and 24/7 Response

Even with strong prevention measures, threats can still slip through the cracks. That’s why continuous monitoring and threat detection are crucial. Our advanced 24/7 Managed Detection and Response (MDR) team identify and respond to suspicious activities in real-time. Early detection of threats minimises damage, allowing you to act quickly and efficiently before a breach can escalate.

Business Continuity

When cyber incidents occur, the ability to recover and continue operating smoothly is essential.  60% of small businesses fail within six months of a data breach or a Cyber Attack. 

Robust Business Continuity plans include regular backups, data recovery solutions, and disaster recovery strategies.

ITC Service Cyber Security Defaults

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1

24/7 Managed Detection & Response

Fully managed 24/7 threat hunting, detection, and remediation, powered by Sophos, the world’s largest security operator.

This service provides proactive threat hunting, validation, and incident response from highly trained experts.

2

Email Filtering

Advanced email threat detection, using AI-powered technology to block malicious emails, including new and emerging threats.

Features include impersonation protection, email encryption, and data loss prevention.

3

Cyber Essentials Basic & Plus

Cyber Essentials showcases your business’s commitment to foundational Cyber Security controls.

As more businesses prioritise vendor compliance, Cyber Essentials is quickly becoming a necessity.

4

Human Risk Management

Identify user knowledge gaps and automate training to reduce risk. Through comprehensive phishing simulations and policy management. 

5

Enterprise Credential Management

Our Enterprise password management solution uses a zero-trust, zero-knowledge architecture, offering far greater security than standard browser tools. 

Get reports on breached passwords and action swift action.

6

Penetration Testing

There’s no better way to see if you’re secure than putting it to the test. 

Our no-harm-done penetration testing services covers all aspects of a business. From detection to response and recovery. 

Customer Success Story

How efficient IT Support was essential to the growth of Northern Rights

Northern Rights are a dynamic training provider committed to advancing social justice and community empowerment. Founded in 2012, their vision is simple: To be recognised as the best welfare to work organisation in the North East.
NR Home2022m

Since 2006

Hear from our customers

ITC Service was founded in 2006 with one goal in mind, to provide Outstanding IT Support for businesses in the North East and beyond.

Worked with this company for over 17 years and they still give the best customer service as they did on day 1. Their unmatched expertise, personalised approach, and steadfast commitment to client satisfaction make them a truly invaluable company.

Enigma Group

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Every interaction with ITC is a positive one. The call handlers and the engineers are excellent. They calmly listen (while I panic) and they get the issue resolved with minimal impact to the business. I recently received portal training from David who talked me through things in a ‘non techy’ way. It’s reassuring to know they are there and understand the importance of getting you back up and running.

Wickham Dental Practice

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February Statistics

For transparency, each month we share our statistics for the world to see

Net Promoter Score

91.5

Customer Satisfaction

99.8
%

Average Call Wait Time

8.8
s

Your questions, answered.

You are only as strong as your weakest link, so make every link count.

Microsoft security scoring is a carefully designed system that dives into your tenancy, devices, information governance and application control. Based on your tenancy setup and security settings we can give you a score. We aim to improve your score every month.
We’re glad you’re using Multifactor Authentication, it is by far the best last line of defence against a Cyber Attack. However that’s just one of many Cyber Security measures the average business should deploy. 
Ransomware is wreaking havoc, spear phishing emails are becoming increasingly common. The truth is you should be wary of everything, including your own users.  
Yes! Many forms! From onsite educational courses demonstrating the importance of Governance, Risk & Compliance to Phishing awareness campaigns where we send you false emails, and educate your team if they fall for them!

Our Solutions

Providing award winning IT Support, with a 98% client retention rate over 15 years of operation. ITC Service will help you reach your full IT potential.