Case Customer Success Stories

How efficient IT Support was essential to the growth of Northern Rights

About Northern Rights

Northern Rights are a dynamic training provider committed to advancing social justice and community empowerment.  Founded in 2012, their vision is simple: To be recognised as the best welfare to work organisation in the North East.

“ITC Service is a huge part of everything we do. Cyber Security is essential to our business, and fortunately, ITC Service are taking care of all of that. They make life sooo much easier”

Graeme Stewart

IT Manager at Northern Rights

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The Challenge

Northern Rights experienced rapid growth, and they found that technology wasn’t keeping up with them.  They were split across multiple locations, with multiple pools of data and several IT partners.  It was clear to them that this messy disconnected approach was holding their business growth back.

Cyber Security should be at the foremost of any businesses objectives. However, working in the welfare to work sector brings further responsibilities due to the sensitive nature of the data within the businesses. Northern Rights were forward thinking and estimated that it was only a matter of time until contracts required Cyber Essentials Plus as a minimum.   

The Solution

Northern Rights reviewed their relationships with other IT vendors across their multiple locations, it was clear that ITC Service were delivering the most efficient IT Support.  They credited ITC Services  fast response times,  the forward looking approach and friendly ‘no tech jargon’ nature as a reason for committing all parts of their business to one IT provider.   They also found that the processes processes made them feel: “As if ITC Service, is just part of our team” – Graeme Stewart (IT Manager at Northern Rights)

Doing this revolutionised the way their business works and allowed them to grow faster and more effectively.   The consolidation of services meant requiring Cyber Essentials Plus was a significantly more cost effective process.

The Outcome

Northern Rights are now growing from strength to strength. From what started as a one man band has now grown in to a large, multi office workforce. Without the adoption of modern technologies and Microsoft tenancy security.  The scaling of the business would not have been achieved. 

ITC Services forward thinking approach meant that Northern Rights has Cyber Essentials Plus far before most of the competition. This allowed them to grow into bigger contracts with the peace of mind that their Cyber Security is being maintainened.

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