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How Manosun found their perfect IT Provider through the AMF

About Manosun

Manosun Hand Protection aims to improve the user experience in selecting and purchasing industrial gloves, gauntlets, and sleeves (PPE). Partnering with Europe’s leading hand protection specialists, they address handling issues and advance product development, recognising that not all solutions are off-the-shelf. Manosun values the industrial supply chain and supports independent and national distributors to ensure effective customer service. Their products are 100% manufactured by a second-generation factory in China, blending product development and yarn innovation. They believe hand protection should not be generic or overlooked. Choosing the correct hand protection can reduce glove usage by 48%, decrease injury severity by 64%, lower costs, and boost productivity and morale. All Manosun products meet CE and UKCA standards, and they offer a no-obligation trial programme. Their Health & Safety trained and NEBOSH certified Country Managers assist with product selection and task assessments.

“Working with and supporting each other and basically providing your strengths in supporting other people’s weaknesses is paramount for me and my business, that’s how I work, yes we sell a product, we supply a product but it is solving people’s problems, which is a good reflection to ITC and what you guys did for us, you’re a service provider as we are and we are there to work with each other alongside other businesses in our town and support/help them too”

Steven Patterson

Manosun Director

The Challenge

Manosun faced several challenges, including poor communication between systems, lack of staff knowledge and understanding, low productivity, inadequate track and traceability of the team, and inefficient time management. They also had outdated hard drives and legacy systems that needed refreshing and a general lack of understanding of how IT could benefit their company, leading to significant time loss.

The Solution

To address these issues, we delivered full IT support and seamlessly implemented Microsoft 365 and Teams to boost productivity. Our efficient onboarding process ensured a smooth transition and integration of new technologies. We managed their cloud migration, designed internal SharePoint sites, and set up robust spam filtering and antivirus systems to secure their data. Comprehensive staff training programmes were conducted to enhance system proficiency. Our collaborative solutions, including shared calendars and mailboxes, improved communication and transparency within the organisation. Additionally, we upgraded old hard drives and refreshed legacy systems, helping Manosun understand the full benefits of IT and ultimately saving them valuable time.

The Outcome

As a result of our partnership, Manosun experienced significant improvements in communication, productivity, and time management. Working collaboratively with other local service providers as part of the South Tyneside Pledge, they enhanced their operational efficiency and community involvement. The staff gained a better understanding of IT, leading to increased efficiency and morale. The enhanced track and traceability of the team streamlined operations, while the upgraded systems ensured a more reliable and secure IT environment. Without the adoption of modern technologies and Microsoft tenancy security, the scaling potential of the business would not be possible. Manosun is now positioned for continued growth and success in their industry.

“The most impressive thing with ITC is the service, that service that we have received as a business is second to none everything we wanted has been fulfilled, things we didn’t even know we needed, but now we have them they work so much better”

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