Your Newcastle IT Support Partner
Providing award winning IT Support, with a 98% client retention rate over 15 years of operation. ITC Service will help you reach your full IT potential.
Free no obligation IT quote
As always – the team are amazing, so friendly yet professional and contact made almost immediately.
-Citizens Advice County Durham
About Us
Streamline your business through expert IT Support
Formed in 2006, ITC Service has an outstanding customer retention rate. Companies who use us for the first time keep on using us, year after year. What do we stand for at ITC? Integrity, Trust, Communication and Service.
- Enhanced Productivity
- Over 16 years of operation in the industry
- 400+ clients across the United Kingdom
- Award winning IT support and Cyber Security Hardening Services
- A customer service focused approach with industry 90+ Net Promoter Score
Our Solutions
IT Support
Flexible, powerful and industry-leading IT Support capabilities to supercharge businesses of all sizes. Tailored to keep your business running efficiently and hassle-free. Ensuring your technology and users never miss a beat.
Cyber Security
Fortify your business against digital threats by leveraging our Cyber Security solutions. Safegard your organizations future with a dedicated team of experts and our security scoring methodology.
Communications
Transform the way your team collaborates and works with our advanced communications solutions. From telephony solutions to cloud workspaces. Distance is no longer a barrier to success.
Connectivity
Propel your business into the future with reliable, high-speed connectivity that delivers the bandwidth and performance your organisation demands. Ensure you’re not left in the dark during the 2025 Big Switch Off.
Proactive Monitoring
Using tools that in-house teams typically don’t have access to. We are able to ensure your servers and networks stay secure, updated and online.
Hardware
Save money by only investing in reliable hardware you need. Simplify the procurement process and optimise your technology investments with our hardware supply solutions.
Since 2006
ITC Service was founded in 2006 with one goal in mind, to provide Outstanding IT Support for businesses in the North East and beyond.
Don't just take our word for it:
IT Support North East
Case Studies
IT Support Success: Our Impactful Metrics
Every month, we post our service desk results for the previous month. We use the industry standard Net Promoter Score™ to measure how delighted our partners are with the service we provide. Our NPS score is consistently above 70%, which is considered ‘World Class’.
Net Promoter Score
Customer Satisfaction
Average Call Wait Time
Average Time To Resolution
Average Time To Respond
Find Out More
Harnessing the Sun: ITC Service’s Strategic Investment in Solar Energy
Our latest venture into renewable energy shows our commitment to sustainability. We’re proud to announce the installation of a 48kW solar array at our Hebburn
Windows Server 2012 R12 End Of Life
On the 10th of October 2023, Windows Server 2012 R12 will reach end of life and be unsupported by Microsoft. The obsolescence of Windows Server
The End of an Era: Understanding the UK’s PSTN Switch off in 2025
The UK’s communication landscape is undergoing a monumental shift—one that involves the conclusion of a technology that has connected us for over a century. The
ITC Service Donates 10 Laptops to The Salvation Army in Support of Human Trafficking Victims
In partnership with The Salvation Army, we have donated 10 high-quality laptops to aid survivors in their journey towards recovery and integration into society. In
