Your North-East IT Support Partner
Providing award winning IT Support since 2006, with a 98% retention rate and an industry leading 85+ Net Promoter Score®.
We are ITC Service. Our mission is to empower an awesome company culture, to consistently deliver client success, through the power of technology.
What makes us ITC Service
Streamline your business through expert IT Support
Exceptional support, every call, every time — because your experience matters.
18+ Years of Experience
Founded in 2006. Now a growing team with 45+ world-class friendly engineers.
500+ Clients
Nationwide
Helping over 500+ businesses throughout the UK succeed through the power of technology.
Award-Winning
IT Support
Delivering excellence in IT and Cyber Security. Consistently achieving a 90+ Net Promoter Score.
Customer Success Focused
Average of 10 seconds to answer a call. Unique care system that assigns you to the right engineer, every time.
Our Solutions
Services tailored to your business, and backed by our specifically trained expert service desk.
IT Support
Industry-leading IT support, customised to fit your business needs and drive efficiency. We ensure your technology runs smoothly, so your team can stay focused and productive without disruptions.
Cyber Security
Strengthen your business against digital threats with our comprehensive Cyber Security solutions. Protect your organisation’s future with expert guidance and our proactive security scoring methodology.
Telephony
Revolutionise the way your team collaborates with our advanced communication solutions. From telephony systems to cloud workspaces, distance is no longer a barrier to productivity and success.
Connectivity
Future-proof your business with reliable, high-speed connectivity that meets the demands of your organisation. Stay ahead and ensure you’re prepared for the 2027 Big Switch Off, keeping your operations running smoothly.
Proactive Monitoring
Utilising advanced tools beyond the reach of typical in-house teams, we ensure your servers and networks remain secure, up-to-date, and continuously online.
Hardware
Simplify the procurement process and optimise your technology investments with our hardware supply solutions, all while prioritising sustainability by recycling old equipment and considering energy efficiency in every acquisition
Since 2006
Don't just take our word for it:
A very approachable and welcoming team from logging a ticket to resolving any issues reported. Couldn’t be happier with their support
Northern Elevator Limited
Everyone at ITC is amazing, so helpful, friendly and nothing is too much trouble. Highly recommended them to any business.
Northern Rights
December Statistics
For transparency, each month we share our statistics for the world to see
Net Promoter Score
Customer Satisfaction
Average Call Wait Time
IT doesn't have to cost the earth
ITC Service was founded with sustainability in mind. Driven by our Technical Directors vision to hit carbon neutrality by 2025
ITC Service are now proud to have a solar array capacity of 46kw, an advanced hardware recycling scheme, 100% electric vehicle fleet, and more.
IT Support North East
Case Studies
Discover how we’ve helped businesses like yours thrive through tailored IT solutions. Our case studies showcase real-world examples of our expertise in action, highlighting the challenges we’ve solved and the success we’ve delivered for our clients.
