Your Newcastle IT Support Partner

Providing award winning IT Support, with a 98% client retention rate over 15 years of operation. ITC Service will help you reach your full IT potential.

Free no obligation IT quote

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As always – the team are amazing, so friendly yet professional and contact made almost immediately. 

-Citizens Advice County Durham

About Us

Streamline your business through expert IT Support​

Formed in 2006, ITC Service has an outstanding customer retention rate. Companies who use us for the first time keep on using us, year after year. What do we stand for at ITC? Integrity, Trust, Communication and Service.

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Our Solutions

IT Support

Flexible, powerful and industry-leading IT Support capabilities to supercharge businesses of all sizes. Tailored to keep your business running efficiently and hassle-free. Ensuring your technology and users never miss a beat.

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Cyber Security

Fortify your business against digital threats by leveraging our Cyber Security solutions. Safegard your organizations future with a dedicated team of experts and our security scoring methodology.

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Communications

Transform the way your team collaborates and works with our advanced communications solutions. From telephony solutions to cloud workspaces. Distance is no longer a barrier to success.

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Connectivity

Propel your business into the future with reliable, high-speed connectivity that delivers the bandwidth and performance your organisation demands.  Ensure you’re not left in the dark during the 2025 Big Switch Off.

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Proactive Monitoring

Using tools that in-house teams typically don’t have access to. We are able to ensure your servers and networks stay secure, updated and online.

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Hardware

Save money by only investing in reliable hardware you need. Simplify the procurement process and optimise your technology investments with our hardware supply solutions.

Since 2006

ITC Service was founded in 2006 with one goal in mind, to provide Outstanding IT Support for businesses in the North East and beyond. 

Don't just take our word for it:

IT Support North East

Case Studies

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IT Support Success: Our Impactful Metrics

Every month, we post our service desk results for the previous month.  We use the industry standard Net Promoter Score™ to measure how delighted our partners are with the service we provide. Our NPS score is consistently above 70%, which is considered ‘World Class’.

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Net Promoter Score

98.8
%

Customer Satisfaction

10
seconds

Average Call Wait Time

2.80
hours

Average Time To Resolution

34.09
minutes

Average Time To Respond

Find Out More