Your North-East IT Support Partner

Providing award-winning IT Support since 2006, with a 98% retention rate and an industry leading 90+ Net Promoter Score®.

We are ITC Service. Our mission is to empower an awesome company culture, to consistently deliver client success, through the power of technology.

Over 150 Reviews

What makes us ITC Service

Streamline your business through expert IT Support

Exceptional support, every call, every time — because your experience matters.

18+ Years of Experience

Founded in 2006. Now a growing team with 45+ world-class friendly engineers.

500+ Clients
Nationwide

Helping over 500+ businesses throughout the UK succeed through the power of technology.

Award-Winning
IT Support

Delivering excellence in IT support and Cyber Security. Consistently achieving a 90+ Net Promoter Score.

Customer Success Focused

Average of 10 seconds to answer a call. Unique care system that assigns you to the right engineer, every time.

Our Solutions

IT support Services tailored to your business, and backed by our specifically trained expert service desk.

IT Support

Industry-leading IT support, customised to fit your business needs and drive efficiency. We ensure your technology runs smoothly, so your team can stay focused and productive without disruptions.

Cyber Security

Strengthen your business against digital threats with our comprehensive Cyber Security solutions. Protect your organisation’s future with expert guidance and our proactive security scoring methodology.

Communications

Revolutionise the way your team collaborates with our advanced communication solutions. From telephony systems to cloud workspaces, distance is no longer a barrier to productivity and success.

Connectivity

Future-proof your business with reliable, high-speed connectivity that meets the demands of your organisation. Stay ahead and ensure you’re prepared for the 2027 Big Switch Off, keeping your operations running smoothly.

Proactive Monitoring

Utilising advanced tools beyond the reach of typical in-house teams, we ensure your servers and networks remain secure, up-to-date, and continuously online.

Hardware

Simplify the procurement process and optimise your technology investments with our hardware supply solutions, all while prioritising sustainability by recycling old equipment and considering energy efficiency in every acquisition.

Since 2006

Don't just take our word for it:

ITC Service was founded in 2006 with one goal in mind, to provide Outstanding IT Support for businesses in the North East and beyond.

A very approachable and welcoming team from logging a ticket to resolving any issues reported. Couldn’t be happier with their support

Everyone at ITC is amazing, so helpful, friendly and nothing is too much trouble. Highly recommended them to any business.

July Statistics

For transparency, each month we share our statistics for the world to see

Net Promoter Score

91.5

Customer Satisfaction

99.8

Average Call Wait Time

8.8

secs

IT doesn't have to cost the earth

ITC Service was founded with sustainability in mind. Driven by our Technical Directors vision to hit carbon neutrality by 2025

ITC Service are now proud to have a solar array capacity of 46kw, an advanced hardware recycling scheme, 100% electric vehicle fleet, and more.

IT Support North East

Case Studies

Discover how we’ve helped businesses like yours thrive through tailored IT solutions. Our case studies showcase real-world examples of our expertise in action, highlighting the challenges we’ve solved and the success we’ve delivered for our clients.

Your North-East IT Support Partner

What makes us ITC Service