Client Hub Contact Us

Your North-East IT Support Partner

Providing award-winning IT Support since 2006, with a 98% retention rate and an industry-leading 90+ Net Promoter Score.

We are ITC Service. Our mission is to empower an awesome company culture, to consistently deliver client success, through the power of technology.

Contact Us Our Services
170 reviews
What makes us different

Streamline your business through
expert IT Support

Exceptional support, every call, every time - because your experience matters.

20+

Years of Experience

Founded in 2006 with 45+ world-class engineers.

500+

Clients Nationwide

Helping businesses across the UK succeed through technology.

90+

Net Promoter Score

Consistently achieving excellence in IT support.

10s

Average Answer Time

Unique care system that connects you to the right engineer.

Our Solutions

IT services tailored to your business

Backed by our specifically trained expert service desk, delivering solutions that scale with you.

IT Support

Industry-leading IT support customised to fit your business needs and drive efficiency. Your technology runs smoothly so your team stays focused and productive.

Explore IT Support

Cyber Security

Strengthen your business against digital threats with our comprehensive Cyber Security solutions. Protect your organisation’s future with expert guidance and our proactive security scoring methodology.

Explore Cyber Security

Microsoft 365

Unlock the full potential of Microsoft 365 with expert migration, management, and optimisation. Empower your team with the tools they need to collaborate seamlessly.

Explore Microsoft 365

Communications

Revolutionise the way your team collaborates with our advanced communication solutions. From telephony systems to cloud workspaces, distance is no longer a barrier to productivity and success.

Explore Communications

Connectivity

Future-proof your business with reliable, high-speed connectivity that meets the demands of your organisation. Stay ahead and ensure you’re prepared for the 2027 Big Switch Off, keeping your operations running smoothly.

Explore Connectivity

Proactive Monitoring

Utilising advanced tools beyond the reach of typical in-house teams, we ensure your servers and networks remain secure, up-to-date, and continuously online.

Explore Proactive Monitoring
Since 2006

Don't just take our word for it

Founded in 2006 with one goal: to provide outstanding IT Support for businesses in the North East and beyond.

"Having a trusted partner who can simplify and guide us through what is often a complicated and constantly changing IT environment is invaluable. If you’re looking for IT support, look no further than ITC Service. "

First Mortgage

"We’ve had a great experience with everyone we’ve dealt with at ITC Service, whether that’s service desk, procurement, workshop, marketing, projects and account management: the service is consistently good and they’ve earned our trust. "

Square One Law

Live Statistics

For transparency, each month we share our statistics for the world to see.

Net Promoter Score

91.2

Customer Satisfaction

99.5%

Average Call Wait Time

8 secs

Case Studies

Case Studies

Real results for real businesses: see how we've helped organisations across the UK transform their IT.

asian-dentist-cleaning-teeth-of-dental-model-with-2025-02-25-10-48-12-utc

Healthcare

Whickham Dental Practice

IT that keeps pace with a growing business

hr-ggr-0418-020

Construction

Castle Construction Case Study

IT that keeps pace with a growing business

Untitledsdsddc

Healthcare

Manosun Hand Protection

IT that keeps pace with a growing business

387d9e4bfc0b97020c9489608ddf69f1

Healthcare

Northumbria Optical Coatings

IT that keeps pace with a growing business

Our Team

The people behind every fix, every project, every win

A close-knit team of engineers, strategists and problem-solvers based in the North East: proudly supporting UK businesses since 2006. Every member shares the same goal: making technology work seamlessly for the people who rely on it.

Meet the team
ITC-Group-Photo
Team HQ

Newcastle, UK

Engineers, strategists & support: all under one roof.

Sustainability

A more sustainable approach to IT

Discover the steps we're taking towards a more sustainable future, from how we power our workplace to how we manage technology.

See Our Sustainability Commitments
ITC Service solar panels

Latest from ITC Service

View all articles

Ready to streamline your IT?

Get in touch and discover how ITC Service can transform your business technology.

Contact Us

IT Support FAQs

Your IT support questions, answered

Clear answers about business IT support, what to expect and how to choose the right help for your team.

What is managed IT support?

Managed IT support gives your business an ongoing partner to help look after its technology. Depending on your agreement, this can include a service desk, monitoring, maintenance and advice on future improvements.

What is included in business IT support?

The scope depends on your business and the support package you choose. Common areas include help with computers, Microsoft 365, user access and network issues. We agree the systems covered, support hours and responsibilities with you before the service starts.

Can ITC Service support our internal IT team?

Yes. We can discuss where your internal team needs additional capacity or specialist advice, then agree how to share responsibilities. This can include everyday support, project work or help with a specific technology challenge.

What is the difference between remote and on-site IT support?

Remote IT support lets an engineer investigate and resolve many issues without visiting your workplace. On-site support is useful when a problem needs hands-on attention, such as a hardware or physical network issue. Your agreement sets out which services are included.

How much does IT support cost?

The cost depends on the number of people and devices, the systems you use and the level of support you need. Tell us about your business and we can discuss a suitable scope and provide a quote.

How do we switch IT support providers?

Start by reviewing your current contract, documenting your systems and identifying who holds the relevant access and licences. We can discuss a handover plan with you, including responsibilities and timing, to help manage the change.

How quickly will an IT support request be answered?

Response targets depend on the priority of the issue and your service agreement. Agree support hours, response targets and escalation arrangements before choosing a provider so your team knows what to expect.