IT Support Newcastle – Making your business Technology efficient

ITC Service has been delivering class-leading IT Support Newcastle and the surrounding northeast since 2006.  There are no IT services we can’t help with. Get in touch today. We love to help

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Chloe Transparent Customer Service

We are an MSP born and bred in Newcastle, We love helping businesses reach new levels of IT proficiency through class-leading IT support that gives businesses the freedom to thrive.

IT Support Newcastle

Some of our IT Support Services 

IT Support Specialists

We ensure our customers are free of IT troubles. We're proud of our support team, full of skilled engineers that can handle all kinds of issues.

Cyber Security

From endpoint protection, to server backups. We ensure your data assets are secure so you never have to worry. We can also guide you through that cyber essentials certification!

Cloud Projects

Everything from Microsoft 365 and Azure Cloud Computing to backups and file sharing. We are a strong digital leader in cloud development.

Hardware Supply and Maintainence

Is downtime an absolute no-go for your business? Don't worry, we have stock and a workshop team on hand to replace and repair machines rapidly.

We are the IT Support Newcastle Partner of choice

01

Strict, rapid SLAs

With SLAs that don't break. We make sure that our partners never have to wait.

02

True 24/7 Support

Many MSPs 'claim' to provide 24/7 service. However we have engineers by the phone every second of the day for crital IT support issues.

03

Partners, not clients

We love to call the companies we work with 'Partners', as we truly believe the relationship we build with you is a lasting one.

04

Communication

Our customer service team never drops a call. We're quick, thorough and supported by an excellent team of engineers that will keep you informed.

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We are proud of our IT Support Newcastle team

Peter Anderson - ITC Service 1

Providing IT Services in Newcastle since 2006

ITC Service was born and bred in Newcastle. Founded by directors Peter Anderson and Christopher Potts. ITC Service’s Newcastle IT support team has grown to 45 strong!

With our team constantly expanding, we’re always looking for new wonderful people to join the ITC Family. Please click the button below if you’re interested in working with us! 

 

Companies We Partner With

How Our ITC Service’s Support Process Works

  1. You Raise a ticket – and the clock starts!
  2. It comes through to our fantastic Customer Service team.
  3. A member of the Customer Service team decides on the perfect engineer for your problem.
  4. Once the engineer has received your request he will resolve within the time of our strict SLAs and communicate with you every step of the way

Why Is IT Support Important?

Tired of reading? We thought you might like this video.

With friendly IT support newcastle, you’ll never be alone with your technical troubles.  Any downtime to your business costs money, the longer the IT outage, the more the cost!   We take pride in making sure your business is free of technical issues, and react quickly to any that appear.

We have put together a more comprehensive guide on how to purchase IT Services, and what you should look out for.    We don’t take your decision to partner with us lightly.

Bespoke remote and onsite IT Support Newcastle for SMEs and internal IT teams

Regardless of your company size, we can help. Anywhere, anything .

Searching for IT support newcastle? Don’t worry, we’ve got you! With 37% of people working from home, and 85% of those people wanting to adopt a hybrid approach to working (both working from home and on-site).  Having friendly IT Support wherever you are is important.   ITC Service don’t just deliver IT support in Newcastle. We service the whole of the UK, from the North East, down to the South West.   No project is too big, or too far. 

See information about the advantages of remote support

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Our Support Desk team leaders

Christopher Potts

Technical Director

Adam Precious

Service Desk Manager

Craig Patterson

3rd Line ENgineer

Josh Lord

3rd Line Engineer

IT Support provider with a 98% client retention rate over 15 years of operation

Let us help you

We help companies from all around the UK with IT Support, large and small companies in Newcastle, Durham, Manchester, London and more, click the button below for a free quote

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ITC Service Clients

Frequently asked questions

An MSP – also known as a Managed Service Provider, is exactly that!  We provide many services, everything from Cyber Security to Microsoft 365 services – and we also manage it for you. Meaning you never have to deal with any of the technical jargon, but get the full benefits of being a company with a savvy modern IT infrastructure.

Good Question!  We’ve some of our best engineers on a ‘night shift’  This ensures fast and reliable support around the clock, with very few escalations.    You call, they answer.

Having IT Support, or technical support means to never be left alone in a time of technical trouble.     Even if you are an SME with an already existing IT team.  Our Complementary support offers will allow that team to take on tasks otherwise impossible.  We believe IT Support is a must have for any growing company.

ITC Service have two offices in the north east. One in Hebburn and one is Cramlington. With direct links to the A19, it doesn’t take us long to move up around the north east. 

Any other questions?  Contact Us

Don’t Be A Stranger… reach out to us

Just write down some details and our fantastic team members will be in touch.

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