We are proud to announce our successful accreditation in three internationally recognised ISO standards: ISO 9001, ISO 27001, and ISO 22301.
This landmark achievement marks a significant step forward in our commitment to quality, security, and resilience – and sets a new benchmark for excellence across the region’s IT sector.
Achieving one ISO certification is a rigorous process. Securing three simultaneously is a testament to the dedication, collaboration, and strategic foresight of the entire ITC Service team.
From internal audits and policy rollouts to cross-departmental training and system upgrades, every corner of the business played a role in embedding these standards into daily operations.
Service desk specialist Lewis Noble said “Achieving these ISO certifications is a major milestone for our team.
“We’ve always taken pride in being a security-conscious and quality-driven organisation, so when we began reviewing the practical ISO requirements, it quickly became clear that we were already in a strong position.
The natural next step was to formalise our internal processes and turn our ongoing efforts into official accreditations.”
Partnering for Excellence: Caladium Cyber’s Role in ISO Strategy
We partnered with founder of Caladium Cyber Henry Kibirige to collaborate on strategy and alignment of internal processes with the requirements in mind.
Henry added: “It’s been great to work with such a passionate team of people, driven to deliver the highest possible quality of service to their clients.
For our clients, this triple accreditation represents more than just reassurance – it means strategic advantage. Clients working with ITC Service will benefit from a provider whose processes are streamlined, whose data protection is certified, and whose resilience is tested and proven.”
Why ISO 9001, ISO 27001 and ISO 22301 Matter to ITC Service Clients
ISO 9001 ensures that services are consistently delivered to the highest quality standards. ISO 27001 confirms that we have robust systems in place to protect sensitive data and mitigate cyber threats. ISO 22301 demonstrates that we are prepared to maintain operations even in the face of disruption, ensuring continuity and reliability when it matters most.
Together, these certifications reaffirm our position as a trusted partner for organisations seeking secure, high-quality IT support with the resilience to adapt and respond in a fast-changing landscape.
Chief service delivery officer Godfrey Armstrong said, “This milestone strengthens the framework that guides how we work – from service quality and data security to operational efficiency – ensuring we continue to deliver the level of service our clients depend on.”
From Compliance to Culture: Living the ISO Standards Every Day
Founder and director Christopher Potts added, “Securing ISO 9001, 27001 and 22301 simultaneously is a rare achievement.
“These accreditations reflect where ITC Service is heading as a business. It’s a result of our great company culture, one built on integrity, trust, collaboration and a commitment to doing things the right way.”
This achievement demonstrates that we are not only growing but evolving – with a clear focus on delivering excellence, safeguarding client interests, and building resilience for the future.
For more information about what our ISO accreditations mean to you get in touch here.
