Our Copilot Lunch & Learn – Thank you to everyone who attended!

We are thrilled to have had the opportunity to explore copilot with many of our customers recently. Thank you to everyone who attended our lunch and learn event, your enthusiasm and engagement is really what made the event a success. Copilot is set to revolutionise the way we work, offering a suite of tools designed […]

The End of an Era: Understanding the UK’s PSTN Switch off in 2027

The UK’s communication landscape is undergoing a monumental shift—one that involves the conclusion of a technology that has connected us for over a century. The Public Switched Telephone Network (PSTN), the traditional telephone line network, is set to be retired in 2025. This transition marks a significant change in how we communicate, and understanding its […]

What are NPS scores and why we care

What is Net Promoter Score and why we care. ITC Service thrive on feedback.  We make changes to our processes continuously to ensure we deliver a fantastic service that keeps our customers delighted.  NPS Scores are a huge part of that.  ITC Service’s July 2022 Statistics 0 % Customer Satisfaction 0 % Net Promoter Score […]