Work with ITC Service

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A culture that helps you succeed

We are a fantastic team! OK, we are biased, but really – there’s a fantastic vibe at ITC Service. Our main HQ at Monkton is a great place to work; with funky artwork, lots of space and easily accessible from around the North East.

The company began with two founding directors and now is 45 staff strong. We have an exceptionally high staff retention rate and we are very selective in our recruitment process. We don’t want our clients dealing with a new engineer each time they call; long-term relationships and partnership is key to how we operate.

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Our Team

Our Team

The team is a mix of administrative staff, 1st, 2nd and 3rd line IT engineers, account managers, field engineers, workshop technicians, proactive monitoring engineers and not forgetting our fantastic apprentices. Our engineers have their own specialist areas and there is no IT issue that can defeat the team.

We are a sociable team, we get on, we work exceptionally hard and we have fun. We consume a lot of coffee and cake doesn’t last very long at our HQ!

Perks of being a part of the ITC Service family

At ITC Service, we believe that our strength lies in our people. We’re committed to fostering a workplace that values collaboration and innovative thinking.

We’re dedicated to nurturing your professional path while respecting the importance of work-life harmony. At ITC Service, you’ll find the resources and support to thrive personally and professionally.

Our Benefits

Empowering an awesome company culture to consistently deliver client success, through the power of technology.

Quarterly Funded Social Events

Free
Training

Electric Vehicle Salary Sacrifice

Outstanding Health Insurance Cover

Hybrid
Working

Assist to buy
technology

Training & Apprenticeships

Looking to start a career in IT?

Through a long-standing relationship with our apprenticeship providers, we have quite a few apprenticeship success stories.   We pride ourselves in developing young aspiring IT Support Engineers and giving them a kick-start in our industry. 

The Level 3 IT Support Technician Apprenticeship is a great way to launch a rewarding career in IT

Partnered With

Why Us?

Current Vacancies

Not seeing a role below that interests you? Send an email with your CV to recruitment@itcservice.co.uk

Partner Care Advisor

The Partner Care Advisor is responsible for monitoring the delivery of high-quality customer service to our clients, ensuring customer satisfaction and optimal effective use of our resources. This role involves maintaining client satisfaction, contributing to an efficient partner care team and continuously improving processes to meet service standards and SLA’s. The Partner Care Advisor will work closely with all teams to ensure seamless customer service delivery and continuous improvement of processes and procedures.