IT Support for Engineering & Manufacturing Sector

Enhancing Efficiency in Engineering & Manufacturing with IT Support

Engineering and manufacturing sectors are pivotal to the UK’s economy, driving innovation and production. Both sectors operate in high-pressure environments where precision, speed, and compliance are non-negotiable. Yet many still rely on manual data entry, siloed systems, and legacy infrastructure that slow down production and increase the risk of costly errors.

As technology continues to evolve, engineering and manufacturing businesses are increasingly turning to advanced manufacturing IT solutions to boost operational efficiency, streamline workflows, and uphold rigorous quality standards. From automation tools to data-driven insights, IT support for engineering & manufacturing sector is reshaping traditional IT into a more agile, intelligent, and connected environment.

Customer Success Story

How Manosun found their perfect IT Provider through the AMF

Manosun Hand Protection aims to improve the user experience in selecting and purchasing industrial gloves, gauntlets, and sleeves (PPE). Partnering with Europe’s leading hand protection specialists, they address handling issues and advance product development, recognising that not all solutions are off-the-shelf.

Common questions, answered.

Got questions?
We’ve got answers - quick, clear, and right where you need them.

1. How can we reduce downtime caused by IT issues?

Minimising downtime is a top priority in manufacturing. The key is proactive monitoring and rapid response. A managed IT service provider can implement real-time alerts, automated diagnostics, and remote support to resolve issues before they escalate. On-site support for critical systems and scheduled maintenance also help keep operations running smoothly without unexpected interruptions.

2. What cyber security measures should we have in place?

Manufacturers are increasingly targeted by cyber threats due to valuable IP and operational data. Essential protections include firewalls, endpoint security, multi-factor authentication, and regular vulnerability assessments. Compliance with standards like Cyber Essentials or Cyber Essentials Plus ensures best practice. Staff training is vital to reduce human error and phishing risks.

3. How do we manage software access for different roles?

Manufacturing roles vary widely – from office staff to shop floor operators. IT support must tailor access based on job function, using role-based permissions and mapped drives. Joiners and leavers processes should be tightly managed to ensure secure and appropriate access.

4. Can IT support for manufacturing & engineering sectors help us integrate factory systems with business software?

Yes, integration is crucial for efficiency. IT support for engineering & manufacturing sectors can connect ERP systems with production software, enabling real-time data flow between departments. This includes linking inventory, procurement, and scheduling tools with factory floor systems. Proper integration reduces manual errors and improves decision-making across the business.

5. What’s the best way to support legacy systems while adopting new tech?

Balancing old and new systems requires a phased approach. IT support can maintain legacy infrastructure while introducing modern solutions like cloud platforms or IoT devices. Compatibility checks, virtualisation, and hybrid environments allow gradual upgrades without disrupting production. Strategic planning ensures long-term scalability.

6. How do we ensure IT support is responsive and accountable?

Reliable support means clear SLAs, dedicated account managers, and transparent communication. Manufacturers should expect fast response times, regular reporting, and a partner who takes ownership – not one that passes the buck. A good IT provider simplifies technical jargon and focuses on outcomes, not excuses.

Engineering and manufacturing Solutions

Providing award winning IT Support for Engineering & manufacturing sector, with a 98% client retention rate over 18 years of operation. ITC Service will help you reach your full IT potential.

Providing Robust IT Support for Engineering & manufacturing sector Since 2006

Don't just take our word for it:

ITC Service was founded in 2006 with one goal in mind, to provide outstanding IT Support for businesses in the North East and beyond.

A very approachable and welcoming team from logging a ticket to resolving any issues reported.

Everyone at ITC is amazing, so helpful, friendly and nothing is too much trouble.

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Net Promoter Score

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Customer Satisfaction

99.8

Average Call Wait Time

8.8

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