When it comes to running a modern business, keeping on top of your technology should not be a headache – it should just work.
That is exactly why the ITC Service Client Portal exists: to give you a simple, intuitive and powerful way to manage all your IT needs in one secure place.
What Can You Do In the ITC Service Client Portal?
Whether you are raising a support ticket, checking device information, brushing up on cyber security skills or forecasting future tech spend, the portal puts everything right at your fingertips – fast, clear and hassle free.
But the portal is not only for your tech needs. It can act as a one stop hub for your day-to-day activities, bringing together the tools, information and processes your team uses the most.
You can completely tailor it to suit your organisation, creating a personalised workspace that supports the way your business operates every day.
Log and Track Support Tickets
Raising support requests through the Client Portal is designed to be as smooth and efficient as possible.
You can submit new issues or requests in just a few clicks, and they will be automatically routed and approved internally, saving you valuable time and removing unnecessary bottlenecks.
You can also use custom forms that are tailored to your organisation, ensuring every request includes the right information.
For example, a bespoke new user form captures all the details your business needs, cutting down on delays and back and forth.
Once submitted, you can track progress in real time and communicate directly with the ITC Service team, keeping everything organised and easy to follow.
No more chasing or uncertainty – you will always know exactly where things stand.
View Devices, Licences and Software
Get instant visibility of your IT infrastructure. From hardware to software licences, you can quickly see what you have, what is due for renewal and where improvements could be made.
It is a great way to stay organised and even identify opportunities to reduce unnecessary tech costs.
Access Helpful Guides and Training
The ITC Service Client Portal gives your team instant access to helpful guides, knowledge articles and training resources.
You can also create your own training videos and step by step guides, tailored to specific departments or your whole organisation. This makes it easy to share consistent information, support staff development and reduce repeat queries.
You can even build a full induction process in one place, helping new starters get up to speed quickly with everything they need to know, from cyber security basics to how your internal systems work.
It keeps training organised, accessible and all in one central hub.
Enjoy Simple, Centralised Communication
Everything is streamlined through the portal, giving you one secure place to message the ITC Service team, share updates and get quick responses.
It keeps all your conversations in one place, making it easier to stay on top of support and get the help you need without any hassle.
Why Customers Love The ITC Service Portal
The portal is built for real businesses that need quick access to information without juggling multiple tools. Whether you are managing a growing team or a busy organisation, it brings clarity, control and calm in one central place.
Customers like Neil Uren at Gateshead Citizens Advice describe it as “a gamechanger, streamlining our processes and helping us focus more on what matters – supporting our community.”
This feedback reflects exactly what the portal is designed to do: remove friction, save time and make everyday work smoother.
Clients tell us that having everything in one place helps them stay organised and confident in their IT setup.
The ITC Service Client Portal gives teams the tools they need to work smarter.
Start Using the ITC Client Portal Today
If you are already an ITC Service client, you can log in any time using your Microsoft 365 credentials. From the moment you sign in, your tickets, tools and insights are ready to go, helping you get more done with less effort.
And if you would like to book a guided walkthrough, your Partner Care Team is only a ticket away and happy to help.
