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Human Risk Management

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Human Risk Management for SMEs

Human risk management (HRM) refers to the strategies, training and practices which define, manage and ultimately reduce the risk associated with human behaviour. Human error is often considered the weakest link in the cyber security chain, but you can take steps to address that through cyber security awareness training, phishing awareness training or broader IT security training for employees. Through training exercises such a phishing simulations or fundamental digital hygiene basics, you’re giving your team the context and education they need to understand the importance of resilience and a proactive approach when it comes to cyber security.

Human Risk Management

The Human Challenge of Cyber Security

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Human Risk Management

Identifying knowledge gaps

It’s critical to know and understand where the baseline of risk sits within your team. In undertaking knowledge gap assessments, you can assess the current level of security awareness amongst your team and make sure you’re delivering the correct cyber security training for employees in your company.

Prevention is better than cure

Proactive monitoring of your team’s security posture combined with active delivery of relevant training can give your team the experience they need to appreciate the impact of an attack, without the risk. The benefits of running a phishing simulation, as opposed to allowing your team to fall victim to one, results in increased phishing awareness, and in turn a more robust team of people.

Continuous monitoring and real-time reinforcement

Through continuous monitoring of user behaviour and real-time reinforcement of security practices you’re able to achieve and maintain higher, more consistent levels of security awareness and compliance, giving you a solid understanding of baseline and areas for improvement. Combined with automated training programs, your users stay up to date with the latest practices and threat, further reducing the likelihood of human error.

Train. Transform. Strengthen Your Human Firewall.

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Why Choose ITC Service Human Risk Management

ITC Service has over 19 years of experience delivering trusted IT support and cyber security solutions. We offer a wide range of security solutions designed to protect your business from every angle. Our services include human threat training, email filtering, DNS filtering, enterprise credential management, endpoint protection, managed detection and response (MDR), penetration testing, and security scoring to evaluate risks. We also provide regular security training for end users, ensuring your team is well-equipped to handle potential threats.

  • We provide tailored security solutions to fit the specific needs of each business, from small enterprises to large corporations.
  • We deliver exceptional customer service with a unique care system, ensuring your technology runs smoothly and your teams stay productive.
  • We are an IASME Cyber Essentials and Cyber Assurance certification body, helping businesses achieve and maintain the Cyber Essentials standard.
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ITC Service colleagues supporting customers

Our Human Risk Management Service Features

Personalised Training

Delivers tailored cyber awareness training based on individual knowledge gaps to improve user behaviour and reduce risk.

Phishing Simulations

Runs realistic phishing tests to build user resilience and sharpen threat detection skills.

Ongoing Risk Monitoring

Continuously tracks user behaviour and progress to identify and address emerging human risk factors.

Policy & Compliance Support

Reinforces security policies and helps ensure users meet internal and regulatory compliance standards.

Integrated Security Approach

Complements existing tools like endpoint protection and email filtering for a layered defence strategy.

Engaging Learning Tools

Uses quizzes, gamification, and interactive content to boost engagement and retention of security best practices.

Since 2006

Hear from our customers

Worked with this company for over 17 years and they still give the best customer service as they did on day 1. Their unmatched expertise, personalised approach, and steadfast commitment to client satisfaction make them a truly invaluable company.

Enigma Group

Every interaction with ITC is a positive one. The call handlers and the engineers are excellent. They calmly listen (while I panic) and they get the issue resolved with minimal impact to the business. I recently received portal training from David who talked me through things in a ‘non-techy’ way. It’s reassuring to know they are there and understand the importance of getting you back up and running.

Wickham Dental Practice

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Net Promoter Score

91.2

Customer Satisfaction

99.5%

Average Call Wait Time

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