Celebrating 20 Years of ITC Service
This year, we’re celebrating a major milestone at ITC Service: our 20th anniversary. It’s more than just a number to us – it represents years of hard work, strong relationships, and a shared commitment to making technology simple, reliable, and genuinely helpful for the organisations we support. We’ve grown from a small local team into […]
AI Governance: The Guardrails Every Business Needs Before Scaling AI Use
Artificial Intelligence is changing the way organisations operate, unlocking speed, efficiency and entirely new ways of working. But scaling AI without the right governance is like driving without seatbelts – you might move fast, but the risks multiply just as quickly. Before you put your foot down, you need clear guardrails: policies that protect your data, processes that […]
How the ITC Client Portal Helps Your Team Work Smarter Every Day
When it comes to running a modern business, keeping on top of your technology should not be a headache – it should just work. That is exactly why the ITC Service Client Portal exists: to give you a simple, intuitive and powerful way to manage all your IT needs in one secure place. What Can You Do In the […]
Understanding AI Models: From LLMs to Image Models and Their Business Impact
Why AI Model Architecture Matters Artificial Intelligence (AI) is no longer a futuristic concept; it is a practical tool driving efficiency and innovation across industries. At the heart of this transformation are different types of models – Large Language Models (LLMs), smaller specialised models, and image models. Understanding how these work, and how Microsoft orchestrates them behind the scenes, is […]
Your 2026 Cyber Insurance Renewal: What Auditors Will Expect This Year
Cyber insurance renewal in 2026 is tougher, more technical, and far more dependent on proving security maturity than in previous years. The good news? For organisations with strong controls, pricing is finally stabilising. But those with gaps, especially in identity, endpoint security, and incident response should expect sharper scrutiny, higher deductibles, or restricted cover. The market has […]
IT Budgeting in 2026: Where Businesses Overspend
Businesses are investing heavily in IT to stay competitive, but many find themselves overspending in areas that do not deliver the expected value. Understanding where these pitfalls lie can help organisations make smarter decisions and keep budgets under control. CFO James Allsopp adds “In challenging economic times, it’s important to make sure your investing in […]
Insight 2026: The Tech Forecast – Event Recap
On Tuesday 14th January, we were delighted to welcome local business leaders to Ramside Hall Hotel in Durham for our first in‑person event of the year. The session invited attendees to reflect on the technological developments of 2025 and explore what lies ahead in 2026, with a particular focus on cyber security and artificial intelligence. Welcome & […]
How to Spot a Social Engineering Scam in 30 Seconds – Quick Cybersecurity Tips
If a message makes you pause – even for a second – that’s your first and most important warning sign. That tiny hesitation is your instinct telling you something isn’t right. Social engineering attacks don’t rely on hacking firewalls or cracking encryption. They target people, not systems. The whole game is to break your trust […]
Quick Guide: How to Stay Safe When Christmas Shopping Online
Christmas shopping should be exciting, not stressful. Yet every year, cybercriminals take advantage of the festive rush. With so many deals and discounts flying around, it’s easy to let your guard down. Here’s our quick guide on how to keep your personal details secure and shop with confidence. Choose Secure Websites Before you enter any payment details, check […]
ITC Service – Road to ISO
Triple ISO Certification: A Milestone in Security, Continuity and Quality In this video, you’ll hear directly from the people who helped make it happen – Founder & CEO Christopher Potts, Chief Service Delivery Officer Godfrey Armstrong, Service Desk Specialist Lewis Noble, and our partner Henry Kibirige, founder of Caladium Cyber. Together, they share insights into […]