Advantages and Disadvantages of Remote Support

According to the Government office for National Statistics, 37% of workers have worked from home during 2020/2021. Of those, 85% of them would like to adopt a hybrid solution. The odd current times are becoming the new normal. Efficient remote IT Support is more important than ever.

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According to the Government office for National Statistics, 37% of workers have worked from home during 2020/2021. Of those, 85% of them would like to adopt a hybrid solution. The odd current times are becoming the new normal. Efficient remote IT Support is more important than ever.

Advantages of Remote Support

There are many advantages of having an IT provider assist you with remote support. Here are our favourites:

1 . Anywhere

Can’t access a working environment from where you are? Have issues with your email at an airport? Hired a new work-from-home employee? It makes no difference, as long as the IT provider can talk to you, they can assist you.

2. Support around the clock

Working hours shouldn’t matter when it comes to remote support. If your business has ground to a halt due to a server malfunction, it is important that it is addressed urgently, regardless of the time. Technical remote support, with access to powerful tools becomes a lifesaver. This means an engineer can have your workplace back up and running without having to make a long trip in the middle of the night. Click here to view more information about ITC Service’s 24/7 Support.

3. Speedy Response Time

Gone are the days when you call your IT Provider and they arrange a time to visit the site – often with little information about what is actually wrong without diagnostics. Now, due to proactive monitoring and remote support capabilities you are never more than a few minutes from a potential resolution. You call, we answer, it’s as simple as that.

4. Proactive Monitoring

Here at ITC, we’re proud of having cutting-edge proactive monitoring systems filled with automation, instant alerts and tools that help us diagnose and fix a problem before one of our partners even knows something has gone wrong. Having us assist you remotely frequently leads to more genius quick fixes.

5. Profitability

Travel is expensive, remote service saves you and the IT provider an expense, not only your bank account but saves on emissions and carbon footprint too. Sometimes it can’t be helped therefore when necessary our full maintenance contracts provide both onsite and remote support.

6. Access to the perfect engineer, every time

When you subscribe to a remote support contract, you are guaranteed to access the perfect engineer for your case in a timely manner. Engineers at our workplace also have the best resource of knowledge… other engineers! Sometimes with onsite support, especially with short notice, you only get access to the engineers that are available at the time. Remote support provides a whole other level of collaboration and service.

Click here to read more about our general IT Support Services

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The benefits of remote support

As mentioned, with a remote support contract, you are only a ticket away from a speedy resolution to any of your problems. Interested in partnering with us? Please contact us here

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