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IT Support for Hospitality and Leisure Sectors

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IT Support for Hospitality and Leisure Sector: Improving Guest Experience

The hospitality and leisure sector thrives on customer experience – but behind the scenes, operations can be bogged down by manual booking systems, inventory tracking, and staff scheduling. From boutique hotels and restaurants to gyms, cinemas, and entertainment venues, organisations are under pressure to deliver seamless, tech-enabled services while maintaining profitability and compliance.

Outdated systems, cybersecurity risks, and limited IT resources hinder guest experience and operational efficiency. Strategic IT support for hospitality and leisure – covering cloud migration, secure networks, and customer-facing tech – helps venues stay competitive, connected, and ready to meet evolving consumer expectations.

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Customer Success Story

Common Room

The Common Room of the Great North, formerly known as Neville Hall, is a unique heritage venue in the centre of Newcastle, available to hire for events and weddings and due to reopen in July 2021.
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Common questions, answered.

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We’ve got answers - quick, clear, and right where you need them.

In hospitality, reliable internet is essential. Guests expect seamless connectivity; staff depend on it for operations. IT support for hospitality and leisure sector ensures strong Wi-Fi through site surveys, access point tuning, and bandwidth management. Separate networks and usage monitoring enhance security. A managed provider offers 24/7 monitoring and rapid outage response to protect the guest experience.
Hospitality businesses handle sensitive guest data, making security and compliance critical. IT support ensures encryption, access controls, and regular backups, while helping meet GDPR requirements through clear policies, consent management, and breach response plans. Staff training and audit support build trust and demonstrate compliance.
For hotel chains, leisure groups, and multi-site restaurants, centralised IT is essential. Cloud systems provide real-time access to bookings, stock, and performance data. IT support standardises infrastructure, enables remote monitoring, and enforces consistent security – reducing downtime and simplifying updates while giving head office full oversight without micromanaging.
Disconnected systems hurt efficiency and guest satisfaction. IT support can integrate your PMS, POS, and CRM for seamless data flow – enabling personalised service, accurate reporting, and smarter marketing. APIs and cloud platforms connect legacy tools, reduce errors, and boost operational performance.
Downtime during service hours can be costly. IT support should offer tailored SLAs with guaranteed response times, prioritised by issue severity. VIP contacts like general managers can be flagged for faster support. With remote monitoring, issues are resolved before they escalate, and clear escalation paths with out-of-hours coverage ensure swift action – even on evenings and weekends.
From mobile check-in to personalised offers, tech elevates the guest journey. IT support enables secure, integrated tools like digital signage, smart room controls, loyalty apps, and feedback systems. With data analytics, you can tailor experiences, boost loyalty, and empower staff to deliver standout service.

Hospitality and Leisure Solutions

Providing award winningIT Support for hospitality and leisure sector, with a 98% client retention rate over 18 years of operation. ITC Service will help you reach your full IT potential.
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Providing RobustIT Support for hospitality and leisure sector Since 2006

Don't just take our word for it:

ITC Service was founded in 2006 with one goal in mind, to provide outstanding IT Support for businesses in the North East and beyond.

A very approachable and welcoming team from logging a ticket to resolving any issues reported.

Northern Elevator Limited

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Everyone at ITC is amazing, so helpful, friendly and nothing is too much trouble.

Northern Rights

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July Statistics

For transparency, each month we share our statistics for the world to see

Net Promoter Score

91.5

Customer Satisfaction

99.8
%

Average Call Wait Time

8.8
s

Providing Robust Hospitality and Leisure Solutions Since 2006

Don't just take our word for it:

ITC Service was founded in 2006 with one goal in mind, to provide outstanding IT Support for businesses in the North East and beyond.

A very approachable and welcoming team from logging a ticket to resolving any issues reported.

Northern Elevator Limited

northern elevator logo
Everyone at ITC is amazing, so helpful, friendly and nothing is too much trouble.

Northern Rights

Untitled design 39.png

July Statistics

For transparency, each month we share our statistics for the world to see

Net Promoter Score

91.5

Customer Satisfaction

99.8
%

Average Call Wait Time

8.8
s

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Need IT help?

Call our award-winning support team on 0191 416 2002
North East Based IT Support Partner. Delivering world-class managed technology services across the UK.
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