IT Support Quick Fix Team
A team perfectly crafted for all of your printer issues, password resets and fast changes on your systems. Our quick fix team takes pride in their speed, accuracy and efficiency.
99% Customer Satisfaction
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Fast response, friendly staff and quick fixes
Our quick fix team are specifically trained to do those pesky little jobs that make or break your day in the office, Here is a list of just some of the quick fixes our team can help with:
Password reset
New starter set ups
Leavers
Adding users to mailboxes
Spam emails
Adding users to drives
Adding users to printers
Basic outlook fixed
VPN set ups
Basic VPN issues
Devices running slow
Since 2006
Don't just take our word for it:
ITC Service was founded in 2006 with one goal in mind, to provide Outstanding IT Support for businesses in the North East and beyond.
A very approachable and welcoming team from logging a ticket to resolving any issues reported.
Northern Elevator Limited
Everyone at ITC is amazing, so helpful, friendly and nothing is too much trouble.
Northern Rights
Our Impactful Metrics
Monthly, we share our service desk results with world-class NPS.
Net Promoter Score
83.3
Customer Satisfaction
95.5
% Average Call Wait Time
17
secs ITC Service quick fix standard procedure
1
Quick Fix Engineers work on tickets that can take up to 15minutes and they are also an overflow in the call queue behind Partner Care.
2
A Quick Fix ticket would come in via email or customer portal and dispatch would assign a Quick Fix engineer for 15minutes.
3
Dependant on the difficulty of the issue this would then be escelated after the 15-30 minutes has elapsed.
4
We will then contact you once this is complete with a breakdown of the issue and the fix applied.
Your questions, answered.
On average 78% of people will forget their password within 90 days
What Is Quick Fix?
Quick fix is the team that are in charge of quick tickets that do not take a long time to complete but there are a large number of. These include printers, password resets and new starter setups.
What is the timeframe for Quick Fix
Quick fix operate between 15 and 30 minute timeframes dependant on the task, These tickets are picked up quickly and are escalated if the team member realises it is more intricate.
What tickets do quickfix handle?
Quickfix handle fast tickets such as password resets, printer setup and anything that can be handled within a 30 minute timeframe.
Our Solutions
Providing award winning IT Support, with a 98% client retention rate over 15 years of operation. ITC Service will help you reach your full IT potential.
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