Who we are and what we do

Discover ITC Service

At ITC Service, we blend technological expertise with innovative solutions to empower businesses. Our commitment spans from infrastructure to digital presence, ensuring seamless IT support and strategic technological advancement.

Empowering an Awesome Company Culture to Consistently Deliver Client Success
Through the Power of Technology

Born and grown in the North-East

ITC Service was founded in 2006, with one core mission. To provide SME’s with best in class IT Support services to businesses in the UK. Founders Christopher Potts, and Peter Anderson had a shared vision for building an IT provider that had a key focus on delivering a transparent, reliable service without bombarding clients with ‘techy jargon’. After 17 years of ‘best-in-class’ service delivery, ITC Service are proud to grow to a team of 50+, while still maintaining that core ethos.

What We Do?

1

24/7/365 Monitoring

Our North-East based service desk leverages advanced technology to monitor your connectivity around the clock. Most issues are detected and resolved before you’re even aware of them!

2

We Understand

Unlike standard ISPs, ITC Service takes the time to understand your unique business needs, delivering tailored solutions at the right price—so you never pay for services you don’t need.

3

Secure First

As a Managed IT Provider, our goal is to drive your success through the power of technology — and that starts with keeping you secure. Our assessment process goes beyond typical ISP services, taking boundary security into account to ensure comprehensive protection.

4

We Partner With The Best

We partner exclusively with top-tier connectivity providers to guarantee business continuity and ensure reliable, high-performance connections. Our commitment to quality means your business stays online and productive, no matter the demand

Our Values

I

Integrity

Our conduct is always honest, responsible, and deserving of respect. We do what is right, especially when it is difficult. Acting in our clients’ best interests first and always. We strive to make a positive impact in every interaction.

T

Trust

is the currency that empowers us to build strong relationships, foster collaboration, and drive innovation. It is the assurance that when we make commitments, we follow through.

C

Communication

We recognise the power of effective communication, and listen as much as we speak. We encourage honest feedback and look for continuous improvement in our communications skills and processes.

S

Service

Exceptional service is the path to success. Each of our departments focuses on achieving excellence. Our team is encouraged to identify opportunities to enhance our service, and collaborate with others to make it happen.

What our Clients Say

Our Solutions

Providing award winning IT Support, with a 98% client retention rate over 18 years of operation. ITC Service will help you reach your full IT potential.

Our Articles

Want to Learn More?

Take a read!

Decisions, Disruptions and Solving a Crime – all in a day’s work for our event attendees!

V1 CE Blog

ITC Service officially recognised as an IASME Cyber Essentials Certification Body

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Windows 10 End of Support

Need IT help?

Call our award-winning support team on 0191 416 2002

North East Based IT Support Partner. Delivering world-class managed technology services across the UK.

Main Office: 9 Merchant Court, Monkton Business Park South, Hebburn, NE31 2EX

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