ITC Sales Executive

Must have

• Positive and energetic attitude
• Resilient and adaptable under pressure
• Passionate about contributing to team success
• Eager to join an innovative and forward-thinking team
• Strong communication skills, both written and verbal
• Knowledge of the IT sector, best practices, and MSP operations
• Flexible and open to dynamic work environments
• Process-oriented with a focus on efficiency
• Proficient in IT and experienced with CRM systems
• Analytical mindset for effective problem-solving and decision-making
• Excellent interpersonal skills for building a strong rapport with prospects
• Ability to prioritise, manage time and stay organised

English first language, clean driving licence, right to work in the UK, hybrid working, ability to travel to site and clients

Desirable

• Proven work experience in Sales
• Proven track record in Sales
• Familiarity with CRM tools such as hubspot
• Ability to create and deliver presentations tailored to audience needs
• Excellent selling, negotiation and communication skills
• Business related qualification

Roles and Responsibilities of an ITC Sales Executive

1. Understand the Prospects and Existing Clients
   • Develop a deep understanding of the needs of potential and existing clients
   • Seek to build positive relationships with leads to increase sales.
   • Be an advocate for ITC service, presenting and selling products and services.
2. Proactive Prospecting
   • Actively promote ITC’s services and solutions, spreading awareness of its offerings.
   • Utilise tools like HubSpot, LinkedIn, and other platforms to record communications and maintain contact with potential and existing clients.
   • Build meaningful relationships with prospects, fostering trust and uncovering new opportunities.
   • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
3. Follow-up and Pipeline Management
   • Implement and execute follow-up strategies to keep leads engaged throughout the sales cycle.
   • Maintain an organised sales pipeline in CRM tools, ensuring no lead is overlooked.
   • Achieve agreed upon sales targets and outcomes within a timescale.
   • Provide feedback on prospect interactions to improve ITC’s sales and marketing strategies.
4. Stay Current
   • Keep up to date with ITC’s latest products, services, and industry trends to deliver informed and compelling messaging.
   • Continuously develop knowledge and skills relevant to IT services, including all managed IT, cybersecurity, cloud solutions, connectivity and hosted voice etc.
   • Analyse the market’s potential, track sales and status reports
   • Keep abreast of best practices and promotional trends.
5. Collaborate with the Team
   • Coordinate sales effort with team members and other departments
   • Work closely with BDR’s and Marketing to align messaging, and ensure smooth lead handoffs.
   • Provide insights and suggestions to enhance the team’s strategies and support innovation.
   • Attend regular team meetings prepared with ideas and updates.
6. Engage in Social Selling and Networking
   • Leverage LinkedIn and other professional networks to establish ITC as a thought leader and connect with key decision-makers.
   • Represent ITC at events, webinars, and trade shows to generate leads and increase brand visibility.
7. Use Tools Effectively
   • Fully utilise ITC’s tools, such as Microsoft 365, HubSpot, and LinkedIn, to manage potential and existing clients
   • Create accurate quotations for potential clients using knowledge of our products, services and the needs of the client.
   • Track sales performance metrics, such GP, One Time and Recurring Revenue in order to adapt and refine strategies.
8. Maintain Communication
   • Engage regularly with prospects and clients to address concerns, provide value, maintain and build trust.
   • Educate and support our clients with information and assistance related to products/services
   • Discuss pricing confidently
   • Continuously improve through feedback.
9. Achieve and Exceed KPIs
   • Collaborate with management to set and align Key Performance Indicators (KPIs).
   • Work closely with the BDRs and Marketing team to meet and exceed agreed targets.
10. Uphold ITC’s Core Values
    • Act with integrity and trust in all interactions with prospects and team members.
    • Tailor communication styles to suit different potential and existing clients, while upholding ITC’s commitment to excellent service.
    • Demonstrate flexibility, resilience, and a process-driven approach in all activities.
11. Competitor Awareness and Feedback
    • Stay informed about competitors’ offerings to position ITC effectively in prospecting conversations.
    • Provide valuable feedback on market trends and client pain points to help shape ITC’s service proposition.

KPIs

“ITC Citizenship”

Citizenship is a framework for general expectations for working at ITC.

In your role, you will be given directed autonomy, but that requires accountability to the company, your team, our clients and yourself.

The principles below will guide us in our success.