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Powerful Business Telephony you can trust.

Hosted telephony is the future of business communications. Stay ahead of the game with our streamlined telephony solutions.

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Telephony Solutions that grow with you

Business telephony and communications have been integral to ITC Service’s journey as a trusted IT support provider. As accredited partners of Gamma and 3cx, we guarantee the right solution for your business, regardless of size.

Stay ahead of the 2027 ISDN switch-off by making the switch to hosted telephony with ITC Service today.

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What the PSTN Switch off Means for you

BT are shutting down legacy PSTN infrastructure.  This is Technology that many businesses still rely upon.  PSTN stands for Public Switched Telephone Network, and it’s the traditional network that’s handled phone communication since the late 1800s.

The Big Switch Off (ISDN/PSTN) sounds like it’s far away, but we know how time can sneak up.  With the averaging telephony contract length of 3 years, be sure you’re choosing a solution that will last and grow with your business.

Time until UK PSTN switch-off

Planned switch-off:

Plan your switch

Telephony solutions for all business sizes

  1. Scalable

    All our telephony solutions are designed to be scalable, offering flexible pricing plans to accommodate businesses of all stages in growth.

  2. Flexible

    While deskphones are still preferred among many businesses. Our communication solutions all offer mobile integration for remote calling.

  3. Dependable

    We partner with the best. Our focus is to provide businesses with robust telephony solutions. Regardless of size.   With options for 24/7 support.

Providing a class-leading service desk since 2006

Don't just take our word for it

ITC Service was founded in 2006 with one goal in mind: to provide outstanding IT Support for businesses in the North East and beyond.

"A very approachable and welcoming team from logging a ticket to resolving any issues reported. Couldn't be happier with their support."

Northern Elevator Limited

"Everyone at ITC is amazing, so helpful, friendly and nothing is too much trouble. Highly recommended them to any business."

Northern Rights

Live Statistics

For transparency, each month we share our statistics for the world to see.

Net Promoter Score

91.2

Customer Satisfaction

99.5%

Average Call Wait Time

8 secs

Sustainability

IT doesn't have to cost the earth

Discover how our sustainability initiatives support a more responsible approach to business technology, from solar power to hardware recycling.

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ITC Service solar panels

Frequently asked questions

Solid Telephony is the Backbone of Modern Business

How does hosted telephony work?
How does hosted telephony work? Hosted telephony uses the same LAN network as office Internet and automatically connects to the IP network. Using the same methods to pass information as the Internet, hosted telephony utilises a router to communicate actions with your associated IP network.
What is FTTP?
Fibre to the premises (FTTP) provides an internet connection over fibre delivered directly to your business and provides a high-speed, reliable and affordable connectivity option. Because connectivity is delivered by fibre technology rather than copper, dedicated speeds of up to 1Gbps Down and 115Mpbs up are available depending on your business requirements.
What are the benefits of IP telephony?
  • Mobility and Scalability.
  • Integration with Current Infrastructure. 
  • The Transmission of Multimedia Content. 
  • Good on Data, Great on Bandwidth. 
  • Significantly Lower Costs.
What is Ethernet internet connectivity?
Ethernet Internet Connectivity allows highly reliable, secure, and fast dedicated data connection. It is delivered over a fibre connection, with network health monitoring provided as a standard. With options over a choice of dedicated 100Mbps or 1Gbps circuit, you have a choice of speeds ranging from 10Mbps ranging up to 1Gbps depending on your requirements to ensure all your business internet connectivity needs are taken care of, whether that be internet browsing, streaming, uploading big data or voice over IP requirements, or a combination of all at once.
What is provider hosted IP telephony?
With hosted VoIP, your IP phone sends digital data over the internet to your provider. Your provider handles the routing of calls, call queues, and everything else in the cloud. You can also use SIP trunking to connect a legacy IP PBX to a modern VoIP provider to take advantage of missing features.

Want to learn more?

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