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Scalable, affordable Cloud Services

Maximise your business’s potential with scalable, secure, and cost-efficient cloud solutions. Whether you’re migrating to the cloud, optimising your infrastructure, or securing your data, we offer tailored services to meet your specific needs.

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Cloud is the Great Equaliser for SMEs

Cloud technology is transforming the way we work, with faster and more reliable connectivity. There are fewer reasons for businesses to rely on costly, high-maintenance hardware.

The cloud allows businesses of all sizes to scale their infrastructure as needed, reducing up-front technology investments and lowering barriers to succeed through the power of technology.

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Flexible Cloud Solutions For All Needs.

Whether you require ongoing cloud management or assistance with a specific technical challenge, we’re here to help. Our expert team provides tailored services and solutions, ensuring your business has the right technology in place to thrive.

Cloud Consulting

Transform your business with the help of our cloud specialists. We provide personalised advice and hands-on expertise to ensure smooth adoption and optimisation of cloud solutions. Our consultants help you choose the right strategies and make decisions that unlock the full potential of the cloud for your business.

Cloud Migrations

Ready to transform part or all of your organisation’s IT infrastructure, applications, and processes? Our project team are experienced in helping businesses with transformative change using the cloud.  

Cloud Security

Businesses face significant security and compliance challenges that can lead to stress, uncertainty, and risk. Let us take the burden off your shoulders — we’ll ensure your business stays secure and compliant.

Keys to successful cloud adoption

  1. Assessment

    Take the time to thoroughly understand your infrastructure, assess potential risks, and identify how your business can specifically benefit from the cloud.

    Every business is unique, and we guarantee to find the right solution, tailored to your needs.

  2. Solution Proposal

    Business owners and in-house tech teams can’t be expected to know it all.

    We simplify the complex jargon and present solutions in clear, easy-to-understand terms.

    Prefer the technical details? Not a problem!

  3. Onboarding

    Our dedicated projects team plan exactly how the onboarding & migration will take place. Keeping you informed every step of the way. 

    You will have transparent timelines communicated to you before the project starts

  4. User Adoption

    Technology is only as effective as the people using it. We understand that businesses often struggle with adoption, and that change can be challenging.

    Our approach helps your team quickly adapt to cloud technology, saving you both time and money.

  5. Aftercare

    Our aftercare is second to none. Utilise our award-winning service desk team that deal with any issues at an unmatched speed. 

  6. Feedback & Improve

    We don’t claim to be perfect, but our strong feedback and improvement system ensures that mistakes are never repeated.

    Your success is our priority — when you thrive, so do we.

Providing a class-leading service desk since 2006

Don't just take our word for it

ITC Service was founded in 2006 with one goal in mind: to provide outstanding IT Support for businesses in the North East and beyond.

"A very approachable and welcoming team from logging a ticket to resolving any issues reported. Couldn't be happier with their support."

Northern Elevator Limited

"Everyone at ITC is amazing, so helpful, friendly and nothing is too much trouble. Highly recommended them to any business."

Northern Rights

Live Statistics

For transparency, each month we share our statistics for the world to see.

Net Promoter Score

91.2

Customer Satisfaction

99.5%

Average Call Wait Time

8 secs

Frequently asked questions

Your cloud questions, answered

What is The Cloud?

The cloud is a network of servers that are located in different parts of the world and are connected to the internet. These servers store all the data that is uploaded to the cloud by user’s like you. Think of it as a virtual storage unit that you can rent, except that it’s accessible from anywhere with an internet connection.

Is It Secure?
Security is a crucial aspect of cloud computing, and we take several measures to ensure the security of our cloud services by using advanced security protocols and encryption technologies to protect data that is stored in the cloud.
How Can I Access It?

Accessing the cloud is easy and convenient, and there are several ways to do it. Here are some common methods:

  • Web Browser
  • Mobile Apps
  • Desktop Apps
  • APIs
Is there a limit to the amount of data that I can store in the cloud?
Yes, there is typically a limit to the amount of data that you can store in the cloud, which varies depending on the service plan that you choose. Our plans typically offer a certain amount of storage space with options to expand.
How reliable are cloud services? What is the uptime guarantee?

ITC Service use Microsoft Azure as the framework for our cloud services. Microsoft Azure as of April 2022 has an uptime of 99.99%, which is by far the best in class.  Depending on the specific services required, a users uptime may differ.

How easy is it to migrate existing data and applications to the cloud?
Great question, the time it takes to migrate services and data to the cloud greatly differs based on the application. However, assuming you have a team of experts specifically trained in cloud migrations, the process is straight forward and can be done out of hours!

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