IT Support
Industry-leading IT support customised to fit your business needs and drive efficiency. Your technology runs smoothly so your team stays focused and productive.
Our mission from day one has been to deliver a service that delights the customer. Every day, we look for new ways to improve what we do and continue delivering the best IT services in the region.
Christopher PottsFounder & Director
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2006 to 2010
The Early Years
Established in February 2006, ITC Service was formed by Christopher Potts and Peter Anderson. Both had a shared background in IT and wanted to assist other SMEs with their IT requirements, focusing on reliable, high-quality service across the region.
Our first office was a small section of a client's office in Hutton Close, with QFSL remaining a client to this day. It allowed us to employ three staff: an account manager, an engineer and an admin assistant. Two of those original team members continue the journey with us.
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2010 to 2017
Needing More Space
By 2010 we realised we needed to find somewhere to call our own head office, taking us to Swan Road in Washington. This gave us an ideal base for accessing locations across the North East, allowing us to maintain efficient and rapid service to our clients.
From our new base, our team grew steadily and we were able to explore apprenticeships from 2015. Our apprenticeship programme grew across multiple disciplines, and by 2016 our notoriously cosy office was just too small.
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2017 to 2019
A Bright Future
2017 saw our team relocate to our current head office in Monkton Business Park, in Hebburn. This gave us the space we needed to grow, as well as providing a base which was easy to commute to, had ample parking and transport links, and kept us close to many of our clients.
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2019 to 2024
Passionate About Sustainability
In 2023, we underwent a huge office refurbishment alongside a 43kW solar panel installation. Our sustainability efforts were supported by our switch to an entirely electric fleet of vehicles and the development of our remote services.
We were thrilled to be recognised by Invest South Tyneside when they awarded us their Sustainability Champion award.
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2024 to Now
Primed for Growth
In November 2024 we were thrilled to receive a £7 million investment from BGF, one of the largest and most experienced growth capital investors in the UK and Ireland.
This investment marks the beginning of an exciting new chapter for ITC Service. With the backing of BGF, we are positioned to scale even further, both by continuing to grow organically and by acquiring complementary providers in neighbouring regions.
