Role Overview
Join ITC Service as a Business Development Representative, using HubSpot as the core of your day-to-day prospecting, campaign follow-up and opportunity development.
We’re looking for someone with proven outbound sales or appointment-setting experience and practical, hands-on experience of HubSpot or similar CRMs. You’ll use calls, email and LinkedIn to start conversations and create qualified meetings, working closely with Marketing on campaigns, messaging and follow-up, alongside Business Development and Account Management.
You should be ready to take ownership of an organised prospecting process, confident using CRMs to manage outreach and follow-up, and keen to improve results. Previous IT or MSP experience is useful, but a willingness to learn our services is essential.
Responsibilities
- Create new conversations: Build and segment prospect lists in HubSpot, research decision-makers and run targeted outreach through calls, email and LinkedIn rather than relying only on warm leads.
- Qualify and develop opportunities: Understand prospects’ needs, budget, decision-making authority and timing; record qualification notes and next steps in HubSpot and give Account Management a clear handover.
- Work closely with Marketing: Use HubSpot to organise campaign follow-up, refine target lists and sequences, and share prospect feedback to improve messaging and outreach.
- Own your HubSpot activity: Keep contacts, companies, tasks and opportunity records accurate and up to date. Use sequences and automation appropriately to manage consistent follow-up, with AI-assisted tools supporting research and preparation.
- Test and improve: Use HubSpot reporting to track outreach, responses and meeting outcomes, identify what works and improve messaging, sequences and follow-up with the wider team.
- Build knowledge and visibility: Learn our managed IT, cybersecurity, Microsoft cloud, connectivity, hosted voice, digital and AI services; share market insights and represent ITC Service at relevant events.
Skills and Experience
Essential: Proven experience in a BDR, outbound sales or appointment-setting role, with a track record of creating qualified meetings. Hands-on HubSpot experience is central: you should be confident managing prospect records, lists, tasks, sequences and follow-up, and using reporting to understand results. You’ll also bring clear communication, resilience, strong organisation and a willingness to act on feedback.
Desirable: Experience working closely with Marketing on campaign follow-up, improving HubSpot workflows or reporting, using LinkedIn Sales Navigator and AI-assisted prospecting tools, or selling IT or MSP services.
What Success Looks Like
In your first few months, you’ll take ownership of your HubSpot prospecting activity, build knowledge of our services and create a steady flow of relevant conversations. Success means timely campaign follow-up, accurate records, clear next steps and qualified meetings that Account Management can progress. You’ll use HubSpot insights to improve results, with quality of opportunity taking priority over activity for its own sake.
Benefits
- £30,000 annual basic salary plus a commission scheme linked to the opportunities you create.
- Paid, approved training to support your development.
- A fantastic workplace culture that rewards ideas and contribution.
- Role-specific hybrid working options, discussed following successful probation.
- Christmas shutdown and annual leave that increases with years of service.
- Salary increases linked to years of service.
- EV salary sacrifice scheme.
- Employee Assistance Programme.
- Access to private healthcare, including cashback for dental and optical care.
- Life insurance for you and your family.
- Breakfast snacks.
- Pension scheme.
Progression
We’re big believers in giving people opportunities to grow. As you develop with ITC Service, there’s scope to progress into wider business development or account management. We can discuss a clear progression journey at interview, shaped around your strengths and ambitions.
Working Arrangements
Based at ITC Service’s head office in Hebburn. Hours are 37.5 per week, Monday to Friday, 08:30–17:00. Hybrid working opportunities can be discussed following successful probation.
Occasional flexibility in working hours is required, including for events.
Interested? If you have the skills, attitude and enthusiasm to grow with us, please get in touch to apply.