Service Desk Engineer

ITC Service is a leading Managed Service Provider based in Monkton Business Park, Hebburn.

We pride ourselves on being the friendly face of IT, always going the extra mile for our clients and business partners.

We make it a priority to understand the business needs of each of our clients who are from a diverse range of sectors, which enables us to form strong working partnerships and is reflected in our 97% customer retention rate.

We are a fantastic team! Ok, we are biased, but really – there is a fantastic vibe at ITC Service – where a positive culture is at the core of all we do for our team and our clients.

We are a sociable team, we get on, we work exceptionally hard, and we have fun.

We recognize that career development is important to our staff and the business, we offer staff ongoing funded training and opportunities for skill development; there is always scope for career progression within the team that is ever growing.

Working from our HQ in South Tyneside, this role is to provide technical support to our client base, ensuring their incidents are resolved in an efficient and professional manner.

The successful candidate is responsible for providing technical support and maintenance to all supported IT business systems, hardware, and applications and ensuring efficient resolution in line with SLA commitments.

A vital part of the role is to have the ability to offer exceptional customer service, through excellent written, oral, and organizational skills, whilst delivering technical resolutions to all issues. It is critical that you manage your own time and workload to process multiple incidents at the same time and ensure effective resolution.