Proficient knowledge of system administration, including managing servers, operating systems, virtualization technologies, and ensuring optimal performance and security. In addition, Microsoft Entra, 365 and associated portals experience is required.
A strong understanding of network infrastructure, including LAN, WAN, routers, switches, firewalls, and VPNs, is crucial. You should be able to troubleshoot network issues, configure network devices, and implement network security measures. Experience of Draytek and Unifi products would be a distinct advantage.
Troubleshooting and Problem Solving:
You must have excellent troubleshooting and problem-solving skills. You should be able to analyse complex technical issues, identify the root cause, and implement appropriate solutions efficiently. Once resolved, documentation of issues to reduce future ticket times is part of the role.
Scripting and Automation:
Proficiency in scripting languages like PowerShell, Python, or Bash would be highly advantageous.
A strong understanding of security principles, best practices, and compliance requirements is vital. You should be familiar with security protocols, access controls, vulnerability management, and be able to implement security measures to protect systems and data. Strong Security, Endpoint Manager and Compliance Policy portal experience would be a distinct advantage.
Effective project management skills will be required. You should be able to plan, organize, and execute projects, coordinate with stakeholders, and manage timelines and resources effectively and independently.
The ability to create and maintain relevant technical documentation and training materials/workshops is a must, delivery of training and implementation materials for junior engineers would also form part of the role.
