Full Time Permenent Position, Monday – Friday with Overtime Opportunites
We have a new vacancy for a 2nd line IT Engineer with a strong technical background and experience in remote monitoring and maintenance (RMM).
The successful candidate will be responsible primarily for our RMM system, proactively monitoring and identifying potential issues before they become problematic for our clients and identifying in advance when intervention may be required.
This role also allows for some work within the 2nd line service desk, troubleshooting more complex technical issues escalated from 1st line as well as involvement in project work (optional).
The successful candidate should be a driven individual, that enjoys problem solving and taking control of situations to emphasize technical solutions whilst putting our customers’ needs first.
Duties & responsibilities:
Good understanding of general Windows server, storage and networking technologies
Good communication skills
Good documentation skills
Customer focused
Able to work well as part of a team and individually
Maintain awareness of new and emerging technologies
To display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process
Being highly motivated, setting and achieving challenging goals
Having the ability to look for ways to improve and promote quality.
Monkton Business Park, Hebburn, Tyne and Wear
£22,000.00-£28,000.00 per year
Main Office: 9 Merchant Court, Monkton Business Park South, Hebburn, NE31 2EX
