Partner Care Advisor

About The Role

We are looking for someone with a passion for customer service to join our Partner Care team. Partner Care is the heartbeat of ITC Service, they are the face (and voice) of the business and the main point of contact for our clients, future clients and suppliers.

We’re looking for someone to join this rapidly growing team who is excited to deliver amazing customer service and shine. Someone who is adaptable, keen to get involved in the development of the team and most importantly someone with the patience to deal with clients when things can get crazy busy and demanding.

The role predominanly involves managing first contact with clients and guiding them through this interaction in a positive and memorable way, ensuring their query is logged or directed to the correct team. This role also entails dispatching work to the team, following up client queries/ giving updates as well as training clients in the use of our customer portal.

All incoming IT issues from our clients are logged within the partner care team. Whilst no IT experience is required for this role, it is essential that the successful candidate has great attention to detail and is able to follow prompts to gather the correct information that is needed by our engineers to ensure issues are resolved promptly and effectively.

It’s an exciting time to join ITC Service with the business continuing to grow, diversify and continuing to deliver an exceptional service.


Skills Needed

  • Customer service
  • Call handling
  • Basic IT skills
  • Communication

Desired Experience

We’re looking for someone with experience of delivering exceptional customer service who is comfortable speaking to clients and business partners via telephone, email, live chat and through our customer portal.
Solid communication skills are essential as well as being able to show attention to detail.

We are hoping to find someone who is a keen team player, proactive and positive like the rest of our team.


Job Benefits

  • Excellent Salaries:  We look to provide the best salaries for our people. 
  • Free Training:  Is available to all at any point in your career. 
  • Professional Development:  Is available to all at any point in your career. 
  • Salary Increases (Years in Service after 2 years) You can be safe in the knowledge that every year you will receive a £1,000 increase per year for the next 8 years. Regardless of other promotions 
  • Health Insurance:  We look to provide the absolute best medical cover possible for our team.   
  • Employee Assistance Programme (EAP)   
  • Dental & Optical Cashback 
  • Annual Leave (Years in Service):   an increase per year in your annual holiday entitlement for those who stay with us beyond 2 years 
  • A tax efficient company pension scheme with additional contribution from ITC Service 
  • Homeworking and Hybrid working opportunities 
  • Quarterly Social Events  
  • Assist to buy technology 
  • Great place to work, enjoy a friendly spacious atmosphere with access to free parking, rest areas, kitchen, and free food facility.  
  • cycle to work scheme
  • electric vehicle salary sacrifice scheme

Apply Now

Job Details


Monkton Business Park, Hebburn NE31 2EX


Partner Care


Full time 8am-5pm Mon-Fri