The number one goal of everyone in our team is to make our Clients exceptionally happy. The Customer Service Representatives play a pivotal part in achieving this. Customer Service Representatives form the first contact point for customers engaging with ITC, whether this is for an issue, query or for a new sale, you will be the first point of contact. As such you must attempt to guide customers throughout their interaction and ensure for a positive and memorable experience. Representatives will be the first point of contact for all clients in relation to IT issues and enquiries from new/existing customers. Representatives will provide exceptional standards of customer service to all customers and ensure that tickets are logged with attention to detail. This will be achieved by acting in both a positive and friendly manner and ensuring to follow script guidance when managing incidents to ensure all information required is collected.
CCNA or equivalent qualification would be an advantage
VMWare Virtualisation
Strong troubleshooting ability
Experience of Hosted Telephony
Microsoft Certified Qualification
Knowledge of Linux
Good understanding of general Windows server, storage and networking technologies
Good communication skills
Good documentation skills
Customer focused
Able to work well as part of a team and individually
Maintain awareness of new and emerging technologies
To display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process
Being highly motivated, setting and achieving challenging goals
Having the ability to look for ways to improve and promote quality.
Monkton Business Park, Hebburn, Tyne and Wear
Competitive and negotiable based on experience
Main Office: 9 Merchant Court, Monkton Business Park South, Hebburn, NE31 2EX
