Business Development Representative (BDR)

We’re looking for someone that has:

  • Positive and energetic attitude
  • Resilient and adaptable under pressure
  • Passionate about contributing to team success
  • Eager to join an innovative and forward-thinking team
  • Strong communication skills, both written and verbal
  • Knowledge of the IT sector, best practices, and MSP operations
  • Flexible and open to dynamic work environments
  • Process-oriented with a focus on efficiency
  • Proficient in IT and experienced with CRM systems
  • Analytical mindset for effective problem-solving and decision-making
  • Excellent interpersonal skills for building a strong rapport with prospects

 

Roles and Responsibilities of an ITC Lead Generator

  1. Understand the Prospect
  • Develop a deep understanding of potential clients, including their business needs, technology expectations, and goals with ITC.
  • Identify, qualify, and categorise new business opportunities using frameworks like BANT (Budget, Authority, Need, Timing).
  • Translate client expectations into actionable plans for ITC account managers.

 

2. Proactive Prospecting

  • Actively promote ITC’s services and solutions, spreading awareness of its offerings.
  • Utilise tools like HubSpot, LinkedIn, and other platforms to initiate and maintain contact with potential business clients.
  • Build meaningful relationships with prospects, fostering trust and uncovering new opportunities.
  • Experiment with innovative outreach methods, such as personalised video pitches or interactive email campaigns.

 

3. Follow-up and Pipeline Management

  • Implement and execute follow-up strategies to keep leads engaged throughout the sales cycle.
  • Maintain an organised sales pipeline in CRM tools, ensuring no lead is overlooked.
  • Provide feedback on prospect interactions to improve ITC’s sales and marketing strategies.

 

4. Stay Current

  • Keep up to date with ITC’s latest products, services, and industry trends to deliver informed and compelling messaging.
  • Continuously develop knowledge and skills relevant to IT services, including all managed IT, cybersecurity, cloud solutions, connectivity and hosted voice etc.

 

5. Collaborate with the Team

  • Work closely with sales and marketing teams to refine pitches, align messaging, and ensure smooth lead handoffs.
  • Provide insights and suggestions to enhance the team’s strategies and support innovation.
  • Attend regular team meetings prepared with ideas and updates.

 

6. Engage in Social Selling and Networking

  • Leverage LinkedIn and other professional networks to establish ITC as a thought leader and connect with key decision-makers.
  • Represent ITC at events, webinars, and trade shows to generate leads and increase brand visibility.

 

7. Use Tools Effectively

  • Fully utilise ITC’s tools, such as Microsoft 365, HubSpot, and LinkedIn, to manage leads and maintain accurate data.
  • Track lead generation performance metrics, such as conversion rates and engagement levels, to refine strategies.

 

8. Maintain Communication

  • Engage regularly with prospects to address concerns, provide value, and build trust.
  • Maintain consistent communication until leads are handed over to account managers for further development.

 

9. Achieve and Exceed KPIs

  • Collaborate with management to set and align Key Performance Indicators (KPIs).
  • Work closely with the sales and marketing teams to meet and exceed agreed targets.

 

10. Uphold ITC’s Core Values

  • Act with integrity and trust in all interactions with prospects and team members.
  • Tailor communication styles to suit different prospects while upholding ITC’s commitment to excellent service.
  • Demonstrate flexibility, resilience, and a process-driven approach in all activities.

 

11. Competitor Awareness and Feedback

  • Stay informed about competitors’ offerings to position ITC effectively in prospecting conversations.
  • Provide valuable feedback on market trends and client pain points to help shape ITC’s service proposition.

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Job Details

Location

In Office

Department

Sales

Employment

Full Time

Salary

28,000